My message is to Monica Lopez.. Keep up the good work.. Because of you Monica. I will recommend all Friends and family to as a service advisor..
3/17/2017
Li Z. VERIFIED CUSTOMER
Service representative was friendly and quick to respond to any questions
That I had very good communication with coustomers
3/17/2017
Phong R. VERIFIED CUSTOMER
He was great
3/16/2017
Romeo S. VERIFIED CUSTOMER
Mr Saldana was very courteous and professional. Must be commended for his excellent work
3/16/2017
RUBYANNA S. VERIFIED CUSTOMER
Julien Diaz is a great service advisor. He goes above and beyond and always notifies me of the progress of my vehicle. I bring all my cars to Longo because of Julien. He was able to earn my business after I have been getting my car serviced through Lexus of Glendale.
3/16/2017
CHUANG H. VERIFIED CUSTOMER
Great service.
3/16/2017
Marcelo S. VERIFIED CUSTOMER
Great customer service!
3/16/2017
KATELYN T. VERIFIED CUSTOMER
The service started out good, but ended with a lack of follow through. I didn't get a call about the status of my car. I was told the car would be done by Saturday, but longo ended up keeping my car till Monday. there seems to be a lack of communication and transparency in the maintenance process. When I arrived on Monday evening, I was told my paperwork was not completed. But the confirmation on Saturday was different when I call to speak with my service advisor. I didn't mind getting a corolla as a loaner despite paying 440 on my maintenance service free. Just the lack of transparency and communication gave me the impression the service was not professionally provided on this visit.
3/16/2017
Sandra V. VERIFIED CUSTOMER
David is a great sub for Kelly. He made sure my car was waiting for me. Great job
3/16/2017
TERI P. VERIFIED CUSTOMER
David Araujo was courteous and notified me every step of the way of the repairs needed on my car. I would say it was a positive experience. Thanks again
3/16/2017
Huyen N. VERIFIED CUSTOMER
Excellent
3/16/2017
MIKE M. VERIFIED CUSTOMER
very helpful, knowledgeable, nice service
adviser
3/16/2017
MARIBEL V. VERIFIED CUSTOMER
I always look for Edward when I take my car in for service. He's always pleasant and kind. Edward goes above and beyond to make all of my Lexus service visits great.
3/16/2017
CALVIN T. VERIFIED CUSTOMER
Edward was helpful throughout the process. Thank you!
3/16/2017
Charlie P. VERIFIED CUSTOMER
I can't praise David enough for the way he treats both my car and me! So professional but more, so personable and really wants me to be happy with the service. A real class act!!
Thank you David!
3/16/2017
ADAIR H. VERIFIED CUSTOMER
Man Wong was very helpful and kept me updated with my service. Excellent work
3/16/2017
Trang N. VERIFIED CUSTOMER
Very friendly, very professional.
3/16/2017
Zairah B. VERIFIED CUSTOMER
Man Wong has awesome customer service skills. He updated with periodic information about my vehicle while in service. He goes above and beyond to help make me as customer feel comfortable with entrusting my vehicle in the care of longo lexus.