Longo Lexus Auto Repair Service

Great job. Explained things to me clearly.

Jen is the best!

Monica was terrific.

good

Just the dirtiness of my car after getting it serviced. I had a few problems after purchasing my used car, and decided to take it in during my first complimentary service. They fixed all of the problems to the best they could, however I was REALLY disappointed in how dirty my car was after the service. When I received my car, there was a lot of rain drops on my car, after double checking with the service advisor. I was going to come after the gym, but he told me it was already ready to go. Then when I go in to sit in my car, unnoticed all of these oil and stain marks on the car from the mechanics and can tell that they sat all around my car including the back seats. It took me 15 minutes to wipe down all of the oil black marks (my car has light interior so I'm always very cognizant on stains, and did not have a stain prior to dropping off the car). Maybe if they put the plastic wraps on my seats like other times I get my car serviced, and I can probably assume they did not put the oil paper on the bottom of my floor seats too. The last straw was when I noticed that my dashboard was still dirty and covered in dust ( at least can spend a little more time and quality into the work and maybe wipe down the dashboard). I spoke to the advisor and when he went to rewash my car, I know he wiped down my dashboard, but do I really need to ask for something this simple? This is my 3rd car with you guys and you have always done a great job on my precius cars I really really hope this does not happen again.

Robin is extremely knowledgeable and provides excellent customer service. He takes the time to educate you about the process and shows a genuine interest in helping the customer.

I was very happy with my service representative mr. Araujo. He was very informative and pleasant.

Man Wong is very friendly and helpful guy. He helped me a lot during my car service today.

Awesome service .

Robin he is a good salesmen and give us goods Service. Everything good, good.

Julien was helpful, professional and great as usual!

Excellent job. Well done ????

I appreciate the great customer service that David provides.

Everything was great except the long wait for your car to be brought to you when finished

Mr. Palmer was very professional and helpful, he made our service experience a breeze . Thank you.

Great customer service! Always a pleasure to speak to Robin about my Lexus is 350

Eliseo is a great service adviser. He is always a phone call away to answer my questions. Thank you Eliseo.

Very satisfied with Frank's attention. How do I pursue the gasoline cap issue? In my family, we have 3 GX 470s. One is a 2009, and two are 2007 models. All three have had warning light problems, resolved by replacing the gas cap. Is this a defect or a regular maintenance requirement?

Edward is nice and courteous and always gives his best to satisfy the customers. He is an asset to your company.

great service !