Yes, James Palmer is very good communication to service to customers on Long Go Lexus
10/26/2021
Dana M. VERIFIED CUSTOMER
He was very nice and helpful
10/26/2021
Jian Ke. VERIFIED CUSTOMER
????
10/26/2021
MEI C. VERIFIED CUSTOMER
N/A
10/26/2021
TRACY E. VERIFIED CUSTOMER
Michael was very helpful snd professional. I like that he will be my service contact for the remainder of my lease. As always I am pleased with service received and how your service reps go above and beyond to keep you updated with the progress of your vehicle.
10/26/2021
BOI KIM. VERIFIED CUSTOMER
Very satisfied
10/25/2021
Miguel M. VERIFIED CUSTOMER
Kelly is a professional who always is attentive to the my service needs. I appreciate that.
10/25/2021
Bob C. VERIFIED CUSTOMER
John Yang provides the best customer service i ever had. He is very knowledgeable about my Lexus as I asked him many questions on the AC, SOS function, tire pressure, etc. Very satisfied with his service.
10/25/2021
Catalina P. VERIFIED CUSTOMER
Great service: Service advisor kept me posted on the progress of my vehicle; especially, since something happened to my tire while I was traveling to Longo Lexus for my 1st service. John let me know what happened to my tire and provided an Estimated Time of Completion.
10/25/2021
Gloria A. VERIFIED CUSTOMER
Robin was very thorough and explained everything along the repair process which is much appreciated. Excellent!
10/25/2021
Emily G. VERIFIED CUSTOMER
Thank you Rudy, very much appreciated!
10/25/2021
Mark P. VERIFIED CUSTOMER
No Thank you
10/25/2021
Lisa C. VERIFIED CUSTOMER
Thank you, Kelly, for taking great care of my car & looking out for your customers !! ????
10/25/2021
Christina J. VERIFIED CUSTOMER
Thanks Kelly Yang good service.
10/25/2021
Annie Y. VERIFIED CUSTOMER
My quoted time was grossly incorrect. I was quoted a service time of 2 pm after dropping the car off at 10:30 am. I assumed I would have enough time to reach my afternoon engagement elsewhere in San Gabriel at 3:30. The car wasnt finished until 3:30 I wasn’t even contacted about need extra services (I needed 2 new tires, which I happily spent an extra $500 for) until 1:30pm. I have never had an issue with Longo Lexus until is time. Theres a reason I come here vs Southbay Lexus. Im regret taking the loaner car and will just waiting for the service next time if it means I receive better communicated and quicker service.
10/25/2021
Jenny T. VERIFIED CUSTOMER
Everything was good but unfortunately I was unable to get a car wash after spending over $1000 on this maintenance visit for my Rx350. I was told the equipment was being replaced.