Waiting longer time.No car wash service. No 10.000 miles free.
10/15/2021
Georgia Y. VERIFIED CUSTOMER
James Palmer was professional in his support. I was having a very bad day, but he was courteous and unruffled.
The requested service was performed in a timely manner.
10/15/2021
Donald R. VERIFIED CUSTOMER
Jim Palmer is a great service consultant. Knowledgeable, very prompt with updates and pleasant.
10/15/2021
Kathryn C. VERIFIED CUSTOMER
Robin did a great service for us, all jobs finished on time, high efficiency and good arrangements for many details. We’re very appreciate for his kind help!
10/15/2021
Katherine H. VERIFIED CUSTOMER
Edgar was awesome!! From start to finish he went above and beyond with my service !! I will be using your car dealership as my home for repairs and service!! Again thank you !! 5 stars !!
10/15/2021
Aurora C. VERIFIED CUSTOMER
Love the service I received at Longo Lexus in El Monte. Everyone is so attentive from the time you drive up and from the time you leave. Man Wong went about and beyond. Took care of all my small problems and made sure everything was taken care of. Love my Lexus. Thank you for doing an excellent job.
10/15/2021
Elmer B. VERIFIED CUSTOMER
Francis has always been warm and accommodating and with personal touch when dealing with my service needs and other questions.
10/15/2021
WANDA H. VERIFIED CUSTOMER
He explained everything very thoroughly
10/15/2021
HUMBERTO G. VERIFIED CUSTOMER
Excellent experience
10/15/2021
Zhang Z. VERIFIED CUSTOMER
Thanks for mr.yang !
10/15/2021
Bing F. VERIFIED CUSTOMER
Yang???????? ?
10/15/2021
Mui L. VERIFIED CUSTOMER
Renee was super professional. He kept me updated on the progress daily.
10/15/2021
Ven J. VERIFIED CUSTOMER
Another excellent service from Jim.
10/15/2021
Marjorie W. VERIFIED CUSTOMER
Jim is so good at taking care of us. I wish we had gotten a car wash
10/15/2021
DAVID K. VERIFIED CUSTOMER
Wonderful service given by Jim. I appreciated his friendliness and care for his customer.
10/15/2021
Adoracion S. VERIFIED CUSTOMER
My service advisor, Francis and his people have continuously provided me an exceptional service with the cars I’ve owned. Outstanding service.
10/15/2021
Leona V. VERIFIED CUSTOMER
He is always professional and pleasant. I enjoy working with him.
10/15/2021
Anthony A. VERIFIED CUSTOMER
Man provided excellent customer service and followed up with a text and call. Good job
10/14/2021
Rafael R. VERIFIED CUSTOMER
I have been requesting as often as possible James Palmer as my service writer over the years that I've had a Lexus. He is honest, straightforward and an all around gentleman. I appreciate his being on the Longo Team.
10/14/2021
Lance T. VERIFIED CUSTOMER
Frank took care of the engine related issue as requested. Excellent service