Everything was a smooth process from start to end.
10/13/2021
Eileen C. VERIFIED CUSTOMER
I made appointment @ 9:30 am . I arrived on time . It takes 3 hours just for oil changed. What is the point to make appointment.?
10/13/2021
Gerry D. VERIFIED CUSTOMER
I previously have taken my car to a Lexus service facility in OC. It was my first visit with your Lexus service facility and my first impression is very positive. Edgar is a professional in many ways. He was attentive, helpful and his easy going ways will put anyone at ease, including me. There was no service related questions from the start to the end of my visit which he did not answer patiently to my satisfaction. My experience with him convinced me that I made the right decision of giving Lexus of Longo a service try. I feel very comfortable going back there again for my future car service needs.
10/13/2021
SATONNY C. VERIFIED CUSTOMER
I happy with your services
10/13/2021
JOSE G. VERIFIED CUSTOMER
I complained about a shady spot that is being projected by my driver’s side headlamp but nothing was done about it.
10/13/2021
ARTURO R. VERIFIED CUSTOMER
Excellent
10/13/2021
Lisa J. VERIFIED CUSTOMER
Thank you Kelly, terrific as always!
10/13/2021
Daniel G. VERIFIED CUSTOMER
Kelly Yang was extremely polite and helpful, I love bringing my Lexus to Longo.
10/13/2021
Linh T. VERIFIED CUSTOMER
Every time I go to Longo, my car always comes back with problems. At my previous appointment, my card was charged and I never received a refund even thought I was told I would be receiving one. AND my windshield wipers were coming off, so I had to go get those replaced too. This time, I come back with the alignment messed up. My alignment has been good this entire year, and after a few hours at service it is entirely messed up.
10/12/2021
TY C. VERIFIED CUSTOMER
Everything went well. I appreciated the availability of a loaner car most. The checkout was also quick and easy
10/12/2021
Robert B. VERIFIED CUSTOMER
For a simple service job, it took over four hours!!! I will not be back again until this problem is fixed.
10/12/2021
Kaori M. VERIFIED CUSTOMER
smooth transaction and great services. Jennifer is the best!
10/12/2021
Bessy C. VERIFIED CUSTOMER
Jim Palmer once again to my rescue. Thank You so much!!!
10/12/2021
Marissa R. VERIFIED CUSTOMER
Micheal knowledge and professionalism was evident. He went over and beyond which was very much appreciated. Thank you again Micheal.
10/12/2021
Terry L. VERIFIED CUSTOMER
Good customer service.
10/12/2021
Alma S. VERIFIED CUSTOMER
Rudy was great, he walked me through the work that would be done, the estimated time that it would be ready and came to get me from the lobby as soon as it was ready. No complaints!
10/12/2021
Marilyn L. VERIFIED CUSTOMER
Professional and friendly. Thank you.
10/12/2021
Leonardo K. VERIFIED CUSTOMER
Always happy with the service/experience by John Yang and Team Longo! Thank you!!
10/12/2021
Leticia H. VERIFIED CUSTOMER
Even though my car was not service bc the vent sound went away I was kept informed of what was happening.