Francis is always great! He makes sure everything is fine. I have no complaints about Francis and only have great things to say about Francis. The one complaint I do have is that it took about an hour before I was able to get a loaner car…. I have never waited that long to get a loaner car before and it was an excessive amount of time to have to wait after dropping your car off for service.
11/13/2021
Oscar A. VERIFIED CUSTOMER
The service provided by Francis Saldana was outstanding, he really showed that he cared about my issue. This was probably the best client service I have ever experienced and I will definitely be coming back to Longo to get my car serviced again. Francis and the team at Longo, hands down provided exceptional service. Francis kept me updated with status of my car with texts and phone calls. His attention to details really made me feel that he cared about solving the issue. Which made me feel comfortable that I left my car in good hands. Even when I picked up my car Francis came out to greet me and explained the inspection that was provided and done. Even though there was no service performed on my car, just a reassurance that I needed to make sure the car was safe to drive. Francis said that any issues or problems that may arise from the car to come right in and he would take care of me. Again this was some of the best customer service and an excellent overall experience. Thank you Francis and Longo.
11/12/2021
Linda P. VERIFIED CUSTOMER
Yes, I was completely satisfied with Francis. He was very pleasant, had me in and out in no time.
11/12/2021
Yangliangzi Q. VERIFIED CUSTOMER
I waited for over 4 hours for this maintenance to be done.
11/12/2021
BAODONG D. VERIFIED CUSTOMER
Man Wong do a great job . I am very satisfied what Man did for me .
11/12/2021
CHAN B. VERIFIED CUSTOMER
Good service
11/12/2021
Gloria M. VERIFIED CUSTOMER
Waited 4 hours my Lexus service complwted despite of early schedule drop off
11/12/2021
Deborah R. VERIFIED CUSTOMER
Excellent Professional Service. Thank You.
11/12/2021
Olways F. VERIFIED CUSTOMER
Super professional Kelly nice job! See you next time and thank you for keeping me updated...
11/12/2021
Guang Z. VERIFIED CUSTOMER
She’s really helpful! Trying to explain throughly the issues and what they are doing. Updated to me frequently. Thanks for great services, as usual!!
11/12/2021
Nicholas O. VERIFIED CUSTOMER
Excellent customer experience with Kelly
11/12/2021
Calvin K. VERIFIED CUSTOMER
Top notch customer service.
11/12/2021
HENRY G. VERIFIED CUSTOMER
Yes, I was satisfied with your excellent service today. Thank you!
11/12/2021
ELLEN L. VERIFIED CUSTOMER
Vehicle not completed as promised time. Poor communication with lack of accountability.
11/12/2021
Peter D. VERIFIED CUSTOMER
Good
11/12/2021
Alex M. VERIFIED CUSTOMER
Jackelyne is very professional with her job and handles customers very well her energy is very awesome
11/12/2021
Alberto F. VERIFIED CUSTOMER
Jackelyne great service, hope the issue was resolved completely. Still happy with her service and attention.
11/12/2021
Sharon L. VERIFIED CUSTOMER
In and out fast.. kelly Yang was very helpful and attentive..