When I called to confirm when my car will be dropped off, the woman I spoke with didn't even know that my car was at Longo. She told me the reason for the call was to get set up for a 30,000 mile check up. My car was already being serviced for this service. She had no clue. I think this is very unprofessional. If she didn't know she could have told me to hold on and get the correct info instead of giving me incorrect info. Other then this I have no idea what the cost is of my service and have not heard if there was anything else wrong with the car or that everything is fine.
11/12/2021
Priscilla M. VERIFIED CUSTOMER
Kelly Yang is always very helpful.
11/12/2021
Mahesh S. VERIFIED CUSTOMER
Happy with the service.
11/12/2021
Jesus A. VERIFIED CUSTOMER
I really liked Rene’s customer service very helpful
11/11/2021
Ai H. VERIFIED CUSTOMER
Jennifer is a love attention and always consider customer’s needs at all time. Per our impression about her, she is really a great asset of your company and thank you all!
11/11/2021
Alex C. VERIFIED CUSTOMER
Jennifer is really good to work with. Wish all my dealership service experiences were as good as ours with her.
11/11/2021
Wayne C. VERIFIED CUSTOMER
I still have not received my car or a message when you will return worst service ever!
11/11/2021
Jaime O. VERIFIED CUSTOMER
Thank you for the service and promptness!
11/11/2021
John D. VERIFIED CUSTOMER
Francis was great; professional, friendly, and knowledgeable. The whole package.
11/11/2021
Patricia G. VERIFIED CUSTOMER
Thanks to Robin. He is always so helpful and very pleasant.
11/11/2021
Colleen C. VERIFIED CUSTOMER
My appointment was at 11. I got there at 1055. I was greeted immediately by a kind person who was checking me in. He sent me inside to tt a service rep. Told her my concerns, she told me about 2 major recalls and I signed the papers. I had requested a “loaner.” I went to the desk, showed my dl and proof of ins and was off……25 mins later!!
11/11/2021
Jim L. VERIFIED CUSTOMER
Excellent
11/11/2021
Barbara G. VERIFIED CUSTOMER
I have Always been satisfied with the service and any other interactions which I have had, while being a longtime customer with Longo Lexus.
11/11/2021
Allen L. VERIFIED CUSTOMER
Beau explained everything so simple and plain and made sure I understood everything that was being done to the car. It also felt easy and effortless to drop the car off for service.
11/11/2021
Alex L. VERIFIED CUSTOMER
Jennifer Lew was extremely helpful she really went above n beyond,I’m very satisfied with the service
11/11/2021
Sandra G. VERIFIED CUSTOMER
He was very helpful in answering all my concerns, he has always been helpful with my service,
11/11/2021
TIM L. VERIFIED CUSTOMER
Front desk Receptionist needs more friendly
11/11/2021
CYNTHIA B. VERIFIED CUSTOMER
Francis is very efficient, nice, very accommodating and adequate explanation were given. Made me feel like family. A real professional. Kudos to him,he is an asset to your company.
11/11/2021
Ruel I. VERIFIED CUSTOMER
Frank is very helpful, efficient and accomodating. I am highly satisfied with the overall service.