The service was great!. Beau Ly was awesome. I was helped quick and he kept me informed of the service.
11/10/2021
Marie B. VERIFIED CUSTOMER
Jackelyne Martinez was great. She was very friendly, willing to answer any and all questions I had and willing to look into the concerns I had about the car.
11/10/2021
David W. VERIFIED CUSTOMER
The pay on line option saved me zero time. I still waited in line . My car was not ready for me at pickup. I did pay for it 30 min before I even arrived. It would have literally been the same amount of time if I simply showed up and paid there. I was disappointed
11/10/2021
Yuriko Y. VERIFIED CUSTOMER
Excellent job longo
11/10/2021
Marc Francis. VERIFIED CUSTOMER
It was great, my service advisor Francis was informative, helpful and expediant. Couldn’t ask for anything better
11/10/2021
Yung H. VERIFIED CUSTOMER
Very good
11/10/2021
P&T Metals. VERIFIED CUSTOMER
Rudy - my service rep was very helpful- answered my questions and when I realized it was going to be a long wait- made sure I was able to get a loaner car. Because it was getting late- dinner time- I called Rudy and asked if I heard correctly that I could return the car the next day. He said absolutely. I returned the car the next day - no problems.
11/10/2021
Karen L. VERIFIED CUSTOMER
No.
11/10/2021
Yuji J. VERIFIED CUSTOMER
Very good
11/9/2021
Wendy D. VERIFIED CUSTOMER
Great customer service.
11/9/2021
Reynaldo N. VERIFIED CUSTOMER
Rodolfo was very professional
Kept me informed throughout the service time
Offered me courtesy Uber
Service was fine kn time
Overall exceptional
11/9/2021
JULIET G. VERIFIED CUSTOMER
Happy with service always informed with current conditions of car.
11/9/2021
Lourdes B. VERIFIED CUSTOMER
John Yang explained to me the various important services done in my car. He was very patient and very clear. I am very happy and satisfied
Thank you. Lourdes B
11/9/2021
Roger F. VERIFIED CUSTOMER
You got yourself a new customer I’ve been going to Cerritos Lexus and their customer service has gone down the drain. Overall, you all have been great. Love the service.
Thank you.
11/9/2021
MARK N. VERIFIED CUSTOMER
Fine by me.
11/9/2021
Jeannie L. VERIFIED CUSTOMER
This was a big repair, worried about short supply of parts and not having my car for next many days….but Man as usual provided a great service by updating me three times before work was completed. Very happy to pick up my car, very grateful to Mr Wong.
11/9/2021
KYI H. VERIFIED CUSTOMER
Thank you.
11/9/2021
Maria N. VERIFIED CUSTOMER
I talk to James and explain the problem with the AC and rims and he told me that he will be take care and my car will be ready Monday 11/1 but he call me Saturday 10/30 to let me know the can't fix the rims because they are busy, he not even try to reschedule a day to fix my rims because I ask him in the phone went they can fixed and he'answer was oh you have the protection plan you can bring the car anytime later , I'm very disappointed with the services of him this as services it can't the deal went I buy my car
11/8/2021
Barbara R. VERIFIED CUSTOMER
I ordered a car detail and my phone charger was missing from my car at pickup, a manager outside helped me look through my car and saw that the charger was nowhere to be found. I later received two calls assuring me that it was in the center compartment, it was not. At about 4:27pm when I called again to report my coin tray missing, I was told that my charger was actually there along with my coin train and my hand sanitizer. Still waiting for a call about the items being dropped off as promised.
I asked for my dome light to be checked because when the switch is on "on when doors open," it does not light up, not sure if it is a two light bulb system, it does turn on when on "on." The invoice lets me know the technician did not even check it as it talks about left-center-right setting for the switch, this car has a left-doors open & right-on setting only, so the light still does not turn on when set on doors open.
11/8/2021
Lindsey K. VERIFIED CUSTOMER
Man was great. Very helpful and followed up so I knew what the process was for the day.