Just want to make sure the key hand off was safe. I came out with a mask and your driver had a mask. I thought the interaction was all electronic since I paid electronically. We fussed with signatures and his pen at a close distance. Not sure I was ready or appreciative of that exchange. Was hoping keys and paperwork were left at my doorstep or porch.
You should find a way to scan or focus an papers and leave a key. This pandemic will go on for at least a year.
I felt that your senior citizen driver was safe but how do I know? He delivers several cars a week or a day and he has adult kids and grand kids he sees.
II am happy with the service except thought it would be more safe in terms of signing papers together.
6/26/2020
David K. VERIFIED CUSTOMER
Traci was great!
6/26/2020
Katheryn M. VERIFIED CUSTOMER
Two days, 3 phone calls to get an oil change is not acceptable. Takes a few minutes to change a break light and it was $65 labor. Seems excessive.
6/26/2020
Robert B. VERIFIED CUSTOMER
Eliseo was extremely helpful and responsive to my questions.
6/26/2020
Ross P. VERIFIED CUSTOMER
Steven is a pleasure to deal with. Thank you
6/25/2020
Cecilia B. VERIFIED CUSTOMER
Horrible customer service at the service dept. Had a great purchasing buying experience is why I expected The same in the service dept. I will not be back. I am going to find another dealership for any future service needs. I’m very disappointed with MBZ of Marin.
6/25/2020
Kiransinh T. VERIFIED CUSTOMER
Steven Drew’s customer service was excellent 100/100 thank you very much
6/25/2020
Miguel D. VERIFIED CUSTOMER
Not a great experience.
6/25/2020
Woo L. VERIFIED CUSTOMER
Traci was great. Very diligent and always sent me an update when she said she would. Thank you
6/25/2020
KAREN R. VERIFIED CUSTOMER
Traci has been doing a great job
Responsive personable knowledgeable
6/25/2020
Lawrence P. VERIFIED CUSTOMER
Angelo was great.
6/25/2020
PATRICIA P. VERIFIED CUSTOMER
Traci kept me well informed as to what was hapoening.
6/25/2020
Jessica E. VERIFIED CUSTOMER
Traci ,was prop an understanding of my issues an situation. Fast on her heals, Made me feel comfortable and explained everything to me clearly and in that I knew everything would be taken care of with my vehicle.
6/25/2020
MELISSA K. VERIFIED CUSTOMER
Eliseo is a significant asset to Mercedes USA and Mercedes of Marin.
He has provided excellent service over decades, and is one of the
primary reasons I have continued to purchase Mercedes vehicles
and patronize Mercedes of Marin. As a long term Mercedes
customer, our most frequent contact point is with the service team, and
therefore; they are the most important brand ambassadors. Thank you
Eliseo for all that you have done, and continue to do on my behalf.
With gratitude,
Melissa M. Kennedy
6/25/2020
Scott L. VERIFIED CUSTOMER
Steven Drew is the best Service Advisor I have ever had. He has a wealth of information and experience and has wonderful social skills.
6/23/2020
Lisa K. VERIFIED CUSTOMER
Incomplete communications. Non responsive to voice message.