I waited for more than 20 minutes to get my car after finishing with the service rep. I had to go back inside after watching 6 cars get pulled out while waiting for my car. Not one of the car runners bothered to ask if I was waiting for my car.
6/13/2020
Susan M. VERIFIED CUSTOMER
Excellent service. I would rate him a 10 plus if asked. Listens to the client and offers suggestions that you may not have thought of. I would recommend my friends to him without any hesitation. He is a wonderful example of the Mercedes brand. BRAVO!
6/13/2020
Peppi V. VERIFIED CUSTOMER
I want everybody to know that I felt that the staff with Angela’s leader ship was very professional very clean observant safe practicing good safe practices in this time difficult time of ours now but I was treated in the first class manner all employees showed a level of intelligence cooperation I’m very happy with and I look forward to my next interaction
6/13/2020
William M. VERIFIED CUSTOMER
Eliseo’s technical & people skills are very good.
6/12/2020
Christina W. VERIFIED CUSTOMER
Anthony was very accommodating and made my experience today pleasurable.... someone you definitely want to have on your team!
6/12/2020
Leigh A. VERIFIED CUSTOMER
Steven was the best! Thank you!
6/12/2020
Mary G. VERIFIED CUSTOMER
Steven listened to my concerns and made sure they were addressed.
6/12/2020
Joel S. VERIFIED CUSTOMER
Steven was completely attentive to my needs, kept me updated on the progress of my car repair and was always courteous!
6/12/2020
Amy A. VERIFIED CUSTOMER
Thank you for going above and beyond in service and attention. You found a major issue with my tire and recognized it needed to be replaced. Great team in San Rafael!
6/12/2020
John C. VERIFIED CUSTOMER
Can not replace her charm!
6/11/2020
Lisa C. VERIFIED CUSTOMER
Traci is always great to work with. She is a true asset to Mercedes Marin.
6/11/2020
SUSAN S. VERIFIED CUSTOMER
Traci was knowledgeable, helpful, and had the car ready on time. We appreciated her help.
6/11/2020
John F. VERIFIED CUSTOMER
Traci is great. She takes good care of me. Got my service done under tough time constraints. She is great.
6/11/2020
Roger H. VERIFIED CUSTOMER
Nothing more to say. Angelo Gomez has always been extremely polite, efficient and pleasant. I hope he is with MB for many years
6/11/2020
Derek L. VERIFIED CUSTOMER
Anthony was very professional. He kept me informed about my car’s progress.
6/11/2020
Joni W. VERIFIED CUSTOMER
Quick and easy! Couldn’t have been any better.
6/11/2020
Annie C. VERIFIED CUSTOMER
Traci kept me updated on the status of repair.
That’s what anyone can ask for.
She also seems knowledgeable regarding the trouble that I brought the car to be repaired for.
I would work with her again and recommend her highly.