This was a simple problem, handled with dispatch and intelligence in a very quick period of time. She always seems on top of things.
4/17/2020
Caesar R. VERIFIED CUSTOMER
Great service by Eliseo. As always.
4/17/2020
Luisa M. VERIFIED CUSTOMER
She is a breath of fresh air!
She amazing at her job! She always welcomes us with a big smile!
Definitely a great asset to Mercedes-Benz
4/17/2020
Bruce R. VERIFIED CUSTOMER
Eliseo is awesome!!!
4/16/2020
Heather W. VERIFIED CUSTOMER
Traci has good communication and was efficient in getting the job done.
4/16/2020
Horace G. VERIFIED CUSTOMER
Thank You for the loner car really helps. Thanks
4/16/2020
Adrian S. VERIFIED CUSTOMER
Very friendly service.
4/16/2020
Jeremy R. VERIFIED CUSTOMER
Elision was great
Professional and helpful
You need more people like him
4/15/2020
Rose E. VERIFIED CUSTOMER
Service was to repair window control panel on the driver’s side, which was repaired and Steven Drew, my new adviser was great. However, the last time I had my car detailed, someone went through all of my personal effects. Tony Danai, my last adviser apologized for this and gave me a replacement detail, which was used on the March 20th service. Somehow the button for the center console was damaged. I will never utilize San Rafael, Mercedes Benz’s detailing services again as this is the second time I have experienced less than desired service. I’m very close to replacing my car with another brand.
4/14/2020
Daniel C. VERIFIED CUSTOMER
Traci is a great service advisor and keeps in tradition with my prior advisor, Mary Dullea, whom serviced my Mercedes vehicles for over 12+ years :-). I look forward working with Traci in the future!
4/12/2020
Scott W. VERIFIED CUSTOMER
I cant thank Traci and the entire crew enough. Mercedes Benz of Marin absolutely gets it about customer service. A big thank you to everyone.
4/11/2020
PETER N. VERIFIED CUSTOMER
It could not have been more well done. I was late in picking up the car and she was able to get the car from wherever it was and returning it to me. Thanks so much. P. W. Newman
4/11/2020
Robert T. VERIFIED CUSTOMER
Great
4/11/2020
Fredrick B. VERIFIED CUSTOMER
Stephen is SO professional, informed, informative and perfect at his job! He loves people and communicating!
4/10/2020
Mark R. VERIFIED CUSTOMER
Thank you!
4/10/2020
Lino S. VERIFIED CUSTOMER
Job well done like always.
Thanks
4/9/2020
RICHARD C. VERIFIED CUSTOMER
She’s great!!
4/9/2020
STAN P. VERIFIED CUSTOMER
Excellent
4/9/2020
Orlando G. VERIFIED CUSTOMER
He was Professional, friendly &knowledgable Instills confidence
Good experiance.