Angelo is an exemplary employee based on how my wife and I were treated.
2/28/2020
Mary M. VERIFIED CUSTOMER
This is our 4th car that we purchased and have serviced at Mercedes of Marin. The entire team is amazing and we love Angelo. We will continue to be loyal customers.
2/28/2020
George Z. VERIFIED CUSTOMER
It was an easy and pleasant experience
2/28/2020
Judy W. VERIFIED CUSTOMER
Excellent service. Very friendly and communicated in timely fashion about the repair. Also arranged Uber rides which worked out very well
2/28/2020
Christopher A. VERIFIED CUSTOMER
Got a nice clean car back!
2/28/2020
F K. VERIFIED CUSTOMER
Easy peasy.
2/27/2020
Stewart E. VERIFIED CUSTOMER
Traci is spectacularly good at her job and I appreciated interacting with her - the car was serviced and delivered faster than promised
2/27/2020
Diane R. VERIFIED CUSTOMER
Eliseo is the best! He has worked with us since 2003 and always terrific.
2/27/2020
Matthew G. VERIFIED CUSTOMER
Tracie was proactive in providing updates, calling and texting me multiple times with helpful uodates. I really appreciate her service.
2/27/2020
Jim S. VERIFIED CUSTOMER
Great service!
2/27/2020
Eric H. VERIFIED CUSTOMER
Traci was a poor example of customer service that I would expect. She was not a good listener and did not listen to my concerns and requests from the direct meeting to the last. She was very defensive even in light omg very kind, respectful and polite demeanor to her. I felt like she felt she could push me around to get her cover up to the issues/failures in this whole event. I Would appreciate a cal l from the owner of Mercedes Marin dealership to hear my concerns as she is a determinant to your brand and values.
2/27/2020
Gerald N. VERIFIED CUSTOMER
I brought my car in on 2/24 at 4 pm for a new battery and left it overnight expecting to pick it Up first thing in the morning as I needed the car that day. Instead car was ready at about 3pm. Steven tried his best to get it done but your system did not allow it. Suggest you review how you prioritize and maybe have some one assigned to small quick jobs.
2/27/2020
JAROSLAW W. VERIFIED CUSTOMER
Good, professional and friendly service.
2/26/2020
Jeffrey R. VERIFIED CUSTOMER
Never a problem with the best service writer at Mercedes of Marin
2/26/2020
DON P. VERIFIED CUSTOMER
Always helpful and committed to customer satisfaction.
2/26/2020
Beverly B. VERIFIED CUSTOMER
Eliseo is honest and pleasant to work with. He always has our best interests in mind.
2/26/2020
Donna L. VERIFIED CUSTOMER
Eliseo is the best. He’s a true asset to Mercedes, not just Mercedes of Marin, but to the brand and company overall.
2/26/2020
Stephen P. VERIFIED CUSTOMER
Timely and efficient.
2/26/2020
Janice B. VERIFIED CUSTOMER
Thank you! Appreciate his friendly and efficient service.
2/26/2020
Mark M. VERIFIED CUSTOMER
My loaner car was a smoking car and had cigarette butts in the ashtray.
Unacceptable!
The car smelled the entire week.
Traci was fantastic. Not her fault.