I had a long wait with no one coming in to let me know what was going on. I finally had to go in and ask. For me personally MB has lost it’s customer first mentality that it had when it was RAB.
Eliseo was fine. I just feel the whole operation has changed.
2/15/2020
Deborah And. VERIFIED CUSTOMER
It was nice working with Steven. Thanks.
2/15/2020
Diane D. VERIFIED CUSTOMER
Customer focused wanted to make sure I was satisfied with my service. The issue was not resolved but Traci will continue to keep in touch to help resolve my issue.
2/15/2020
Jonathan L. VERIFIED CUSTOMER
Thanks again! ??
2/15/2020
Vincent W. VERIFIED CUSTOMER
Good and fast. We shall come back for service again.
2/14/2020
Mega G. VERIFIED CUSTOMER
Send me the survey.
2/14/2020
Jill W. VERIFIED CUSTOMER
Traci was great. She answered my questions and kept me updated.
2/14/2020
Robert S. VERIFIED CUSTOMER
Excellent - in all regards!
2/14/2020
Joseph O. VERIFIED CUSTOMER
Well done, Traci!
2/14/2020
JOANNE M. VERIFIED CUSTOMER
Excellent professional and knowledgeable
Superb service
2/14/2020
Joseph B. VERIFIED CUSTOMER
The car stayed with you a bit longer than expected due to a situation beyond your control but we were happy with periodic communication and the option of choosing recommended services now or later. Great service experience. Working with Eliseo is great and we recommend him highly. We bought the vehicle from you as a certified pre owned vehicle and were surprised that, given the few miles driven since the purchase, less than 400, the original tires were in such poor shape that they were replaced at this visit. They should have been replaced before the sale.
2/14/2020
Linda P. VERIFIED CUSTOMER
Traci is very welcoming to her customers and offers help any way she can. She’s a keeper.
2/14/2020
Douglas A. VERIFIED CUSTOMER
Quick in, repairs done properly and on-time, quick pickup. Very courteous.
2/13/2020
Jeffrey K. VERIFIED CUSTOMER
Quick accurate freindly
2/13/2020
Tam Thanh. VERIFIED CUSTOMER
Excellent
2/13/2020
Meredith D. VERIFIED CUSTOMER
Steven is very competent and doing a great job. However, my car was damaged somewhere between the Mercedes roadside assistance pick up at my home, and me getting the car at the service center. It is not insignificant damage and this whole episode is now officially painful.