Noah is absolutely fantastic in all areas and I have absolutely no complaints with her. The loaner car was perfect and again no complaints. My only complaint is with The estimate to reflect “what appeared to be labor only, and did not truly reflect the actual price of the service. Your estimate should include Labor and materials so there are no surprises at the end. We have been servicing our cars at Mercedes of Marin (RAB) for over 20 years, and I think Noah is one of our best service advisors
1/26/2020
Deborah C. VERIFIED CUSTOMER
Great to work with him!
1/26/2020
Garrett K. VERIFIED CUSTOMER
Price is high
1/26/2020
Gaspare I. VERIFIED CUSTOMER
Traci Crespo was very efficient !
1/26/2020
Marisela P. VERIFIED CUSTOMER
: )
Noah was professional and courteous!
1/26/2020
Crista C. VERIFIED CUSTOMER
Eliseo provides top notch customer service
1/26/2020
Martha G. VERIFIED CUSTOMER
Perfect
1/26/2020
Ryan C. VERIFIED CUSTOMER
Steven was great in my time of panic! He made up for not having a loaner car by finishing my car WAY Quicker than I had thought it was going to be.
1/26/2020
Harold S. VERIFIED CUSTOMER
The process of booking an appointment was completely unsatisfactory. I was disappointed with the sudden change in policy regarding loaners during service and the fact that they are no longer available. I lease 2 cars and pay over $2000 per month and do not understand why you have decided the loaner program is no longer in effect unless you go through a lengthy argument. Hardly what I call a premium experience.
1/25/2020
Jeannine W. VERIFIED CUSTOMER
She is knowledgeable and made me feel
Complete confidence in every aspect of my service appointment!!
1/25/2020
Gerry G. VERIFIED CUSTOMER
Very pleased. And appreciated the loaner — and getting a model similar to my car to make it even easier!
1/25/2020
Mary F. VERIFIED CUSTOMER
Anthony is always awesome!
1/25/2020
Duane C. VERIFIED CUSTOMER
I really appreciate the complimentary car wash and the loner vehicle.
The service was completed on time and Steven was very professional.
????????
1/25/2020
Hala G. VERIFIED CUSTOMER
Noah was professional, courteous and handled the job quickly.
Thank you!
1/25/2020
Jacquelyn J. VERIFIED CUSTOMER
Mark was fantastic...very helpful and responsive.
1/25/2020
David P. VERIFIED CUSTOMER
Very professional and pleasant
1/25/2020
Jonathan L. VERIFIED CUSTOMER
Traci was great! Thank you very much. ??
1/25/2020
Thomas L. VERIFIED CUSTOMER
As always Eliseo took care of my needs in an outstanding professional manner
1/25/2020
Elizabeth C. VERIFIED CUSTOMER
She’s a pro and great w clients
1/25/2020
MEGA G. VERIFIED CUSTOMER
I didn't receive the survey last time after answering the question. What happened?