Always excellent service. I would not trade for anyone else.
1/24/2020
Paulo M. VERIFIED CUSTOMER
Great customer service provided by Mrs. Crespo.
1/24/2020
Jeanne V. VERIFIED CUSTOMER
Thanks. Great service
1/24/2020
M S. VERIFIED CUSTOMER
They did not wash and vacuumed the car this time!
1/24/2020
Kathleen R. VERIFIED CUSTOMER
Anthony was very efficient. Kept in touch with me on status. Very professional. Thank you.
1/24/2020
John B. VERIFIED CUSTOMER
Always happy with Mark ????
1/24/2020
Lori H. VERIFIED CUSTOMER
Enjoyed working with Traci. Hope to work with her again!
1/23/2020
Anton H. VERIFIED CUSTOMER
Good job by everyone. In and out quickly. Picked up car for the time promised. I was made aware of all problems. Thanks
1/23/2020
Mary B. VERIFIED CUSTOMER
Eliseo was patient with my little picky questions and he got me in and out in 2 hours for my B1 service. I appreciate his kindness and his expertise in managing everything.
1/22/2020
Grace H. VERIFIED CUSTOMER
Anthony was wonderful!
1/22/2020
James K. VERIFIED CUSTOMER
The service to longer than quoted because of software download problems. You need to upgrade your WiFI connection.
1/22/2020
Laurie J. VERIFIED CUSTOMER
Noah was very courteous when contacted bit was not proactive in any way. I brought my car in at 1050 am on Thursday and she said she would give me an update at the end of the day. I never heard from her on Thursday or Friday morning. I called around 1pm on Friday and left her a message. At 3pm, I called the main service number and inquired. It was only then that Noah called me back. Since I didnt have a loaner, I was very anxious to have my car before the weekend. She knew this as we discussed it when I dropped it off. She apologized and said she had been to busy to call me back. If that is the case, then Mercedes needs more reps.
1/20/2020
Gerald W. VERIFIED CUSTOMER
Anthony was above and beyond! Very pleased
1/20/2020
Garry P. VERIFIED CUSTOMER
Great job. Fixed my hard ride suspension issue
1/19/2020
Makoto J. VERIFIED CUSTOMER
The B1 service message was never reset in my car. I don't know why your service techs didn't notice the message was still up. I know the car didn't go in for a B1 service, it went for that service in 2019. I don't want to drive all the way back to Marin to reset the message, why do you keep forgetting to do this?
1/19/2020
David B. VERIFIED CUSTOMER
Excellent service from Eliseo and the rest of the staff at Penske.
1/19/2020
Wolfgang M. VERIFIED CUSTOMER
Mr. Greenblat has been my service adviser since 2013 when I bought the car. He has done an outstanding job taking care of me and my car. Could not ask for a better service adviser. Wolfgang M
1/18/2020
Nancy R. VERIFIED CUSTOMER
You took my car in at 9 one morning but no tech guy looked at it until the next day. Better to sync the appointments with available staff. Otherwise, all was good.
1/18/2020
Laurie G. VERIFIED CUSTOMER
She was very friendly and efficient!
1/18/2020
Michael B. VERIFIED CUSTOMER
Thank you for the great communication and excellent service.