First class treatment in every way !!!
Eliseo is a asset to the agency without a doubt !!!
1/9/2020
Amanda A. VERIFIED CUSTOMER
Very helpful and quick service. Traci was a huge help!
1/9/2020
Jeanclaude K. VERIFIED CUSTOMER
I left a message for Noah about the problem that didn’t get fixed minutes after I picked up my car. The door rattles are still exactly the same unfortunately. I found an online thread at MBworld that addresses my issues and I am going to try to fix it myself. The car (recently purchased from MB SAN RAFAEL) was also treated for cigarette smell using an ozone machine I believe. There’s currently a strong chemical smell residue in the car. It might be the ozone (O3) but I am not sure. I am leaving the windows open overnight and hope it will go away soon. I do get headaches when I drive it with the windows closed.
1/8/2020
Camilla D. VERIFIED CUSTOMER
Eliseo is always such a pleasure to work with. He’s kind, professional, and provides efficient and friendly service. Thank you, Eliseo!
1/8/2020
Alex K. VERIFIED CUSTOMER
While initially a bit frustrated with getting everything fixed, Steven came through and made sure everything was thoroughly addressed. I am most grateful for his diligence.
1/8/2020
Kedar P. VERIFIED CUSTOMER
Outstanding service by Eliseo as always!
1/8/2020
Jason E. VERIFIED CUSTOMER
I was. It kept informed of the status of my car. I did not hear from Mercedes for multiple days.
1/8/2020
Christine L. VERIFIED CUSTOMER
I had a 12:30 appointment and no one was available to help me. I waited and ended up finally on my way at 1:00.
1/8/2020
MICHAEL C. VERIFIED CUSTOMER
Mark always listens to my concerns and is responsive to doing his best to resolve issues that can be resolved. Please thank him for all his great work.
1/7/2020
Marx C. VERIFIED CUSTOMER
Eliseo is the main reason why I have stayed with this dealership and why I will lease a new car this year ! There have times when I was not happy with my cars but his level of professionalism , always focusing on the solutions, not the problem has earned my loyalty since 2003 !
1/7/2020
Paul S. VERIFIED CUSTOMER
Eliseo was very helpful and friendly
1/7/2020
Marla D. VERIFIED CUSTOMER
Traci was awesome, great customer service
1/7/2020
Marshall T. VERIFIED CUSTOMER
Traci is energetic, generous, and wise.
1/7/2020
KANDYCE M. VERIFIED CUSTOMER
Took a reaaaaally long time for many different reasonsbut otherwise great
1/6/2020
Remy P. VERIFIED CUSTOMER
Tracy,
Explained the airbag recall and parts to me in detail. She made sure my car was detailed. I will definitely return for any services needed
1/6/2020
Christina M. VERIFIED CUSTOMER
He was efficient and courteous!
Good customer service!