Angelo was thorough, responsive and helpful. I really appreciate this type of interaction in my MB dealership.
Maria C
1/1/2020
MARTIN G. VERIFIED CUSTOMER
Leaks still persist and nothing was done to solve any of my issues. The service center took my car for over a month and did nothing but create more leaks. I don’t trust Mercedes Benz of Marin and will be letting anyone I know not to bring any business to that facility because of the poor customer service and failure to serve customers correctly.
12/31/2019
SHARAM S. VERIFIED CUSTOMER
All good.
12/31/2019
Brooke V. VERIFIED CUSTOMER
Traci is friendly and always helpful!
12/31/2019
Sheri S. VERIFIED CUSTOMER
I was told that I would receive a call letting me know when the replacement air bag .. a recall issue .. would be available, it was either in stock or needing to come from Los Angeles. Either way was fine with me as I had a loaner car. Yet, on that Friday I didn't want to be unavailable to pick up my car should all the services be completed. I didn't receive any notice from Steven and had left him a message as we wanted to make dinner plans. Communication is so very important.
12/31/2019
Helmut S. VERIFIED CUSTOMER
Mark is a great MBZ rep.
12/29/2019
Julie D. VERIFIED CUSTOMER
Noah was terrific, particularly as a relatively new consultant. Confident, knowledgable and kept me in the loop throughout.
Side note that ”Scott” who drove me from the dealership to my home in Novato was a delight. Thank you.
12/29/2019
William R. VERIFIED CUSTOMER
Thank you to Angelo and technical team, most grateful for making safety repairs a priority!!
12/29/2019
Haleh B. VERIFIED CUSTOMER
Thank you
12/28/2019
Jeff K. VERIFIED CUSTOMER
Steven has always taken great care of us.
12/28/2019
Laura C. VERIFIED CUSTOMER
Tracy did an amazing job!
12/28/2019
Julio C. VERIFIED CUSTOMER
Traci Crespo is an outstanding knowledgeable Service Advisor with excellent customer service skills, a true professional...Highly recommended!
12/28/2019
Claudia B. VERIFIED CUSTOMER
They were kind enough to squeeze me in for a quick mini service.
12/28/2019
Ivan A. VERIFIED CUSTOMER
Noah is the best. She offers top-notch customer service, and is friendly and genuine in her delivery.
12/28/2019
Paul G. VERIFIED CUSTOMER
Traci was exceptional! Thx.
12/28/2019
M S. VERIFIED CUSTOMER
Traci is an awesome and knowledgeable person ! You as a company should be proud to have her !
12/28/2019
Azar A. VERIFIED CUSTOMER
Mark did a great job, thank you
12/28/2019
Jerry W. VERIFIED CUSTOMER
Eliseo Estrada is a competent and professional Service Advisor. He kept me informed of the progress of the servicing of my ML350.
12/28/2019
Rakesh D. VERIFIED CUSTOMER
Very good and excellent job done.
12/27/2019
RICHARD M. VERIFIED CUSTOMER
12/26/19
Traci should be promoted to a supervisory position where she can give them some of her experience while training other reps.
At the least, she should be given a substantial raise to award her superior customer relations ability.
RICHARD M