My ML550 was not cleaned and vacuumed as I requested, and as they always do a good job.
I was advised that due to COVID, they didn’t have the staff/man hours to do so, that for $40, they would do it, but alias I was picking the car up.
Also advised, that the prior luxury of cleaning the cars was extra and above and beyond.
I firmly disagree, that may be true for Chevy or Ford, but expected at Mercedes-Benz.
4/15/2021
KATHRYN L. VERIFIED CUSTOMER
It is always a pleasure dealing with Steven.
Thank you!
4/15/2021
JOHN H. VERIFIED CUSTOMER
Traci is the absolute best! Professional, personable & she demonstrates genuine care for her clients. She is the reason I continue to do business at Mercedes Marin & recommend this location to family and friends. She’s an asset to the team! 5 Stars!
4/14/2021
Darron N. VERIFIED CUSTOMER
Amazing customer service by Traci
4/14/2021
Charles M. VERIFIED CUSTOMER
Everything Angelo said happened. Great follow up. Good Expeience. Keep up the good work Angelo and Marin Mercedes Team!
4/14/2021
ROSE B. VERIFIED CUSTOMER
Awesome service easy and was able to text my issues ... in and out in 3 minutes :)
4/14/2021
Annie C. VERIFIED CUSTOMER
Elíseo is the best!!!
4/14/2021
Terry H. VERIFIED CUSTOMER
N/A
4/14/2021
GREGORY M. VERIFIED CUSTOMER
Traci was amazing!!
4/14/2021
Junie T. VERIFIED CUSTOMER
Steven is friendly and kind. He understands the problem and takes care of it well. I have to return the car to service for the problem is not fixed. But the second time it was fixed right.
4/13/2021
CANDY M. VERIFIED CUSTOMER
Anthony is great!! Great customer service. Really listens. Honest,
4/13/2021
Payam B. VERIFIED CUSTOMER
Everything was very good and well managed.
Thank you
4/13/2021
Theodore L. VERIFIED CUSTOMER
Eliseo is terrific. He always takes great care of of me. He deserves recognition for his exceptional service.
4/12/2021
Nona R. VERIFIED CUSTOMER
I will no longer give my business to this Mercedes-Benz Marin location since I am regarded less intelligent because I am woman! I have not received superior customer service since Tony Dasai departed. Tony was very compassionate and caring. Mercedes should not have employees less than Tony’s stature.
4/12/2021
Ellen T. VERIFIED CUSTOMER
Traci is great!
4/11/2021
DOUG C. VERIFIED CUSTOMER
Dropped the car off at the wrong address, took the address down wrong, then delivered the car to another address. I got a call at 9 pm, “ your car is illegally parked in my driveway, it’s going to get towed and the police have been called”
4/11/2021
Bruce P. VERIFIED CUSTOMER
Eliseo Estrada is excellent
4/10/2021
Patricia T. VERIFIED CUSTOMER
You are all fabulous!!!
4/10/2021
Atabak M. VERIFIED CUSTOMER
I don’t trust my service technician: Steven drew.
4/10/2021
Louis H. VERIFIED CUSTOMER
Thanks for all the work you've done to keep my vehicle safe and in good condition.