Anthony is professional, friendly, helpful & nice.
3/22/2021
Carolyn K. VERIFIED CUSTOMER
Traci was very pleasant and friendly. She represents your company very well.
I only had recall work done but won’t hesitate to use your services again.
3/22/2021
John W. VERIFIED CUSTOMER
Car not fixed
3/21/2021
ANGELA C. VERIFIED CUSTOMER
I was very satisfied n enjoyed working with Anthony. But a little disappointed that the inside of my vehicle wasn’t vacuumed if it was it wasn’t done good
3/20/2021
Eloisa V. VERIFIED CUSTOMER
Thanks Traci for going above and beyond. Traci has great customer service skills. Thank you! - Gene
3/20/2021
Isabelle L. VERIFIED CUSTOMER
Steven delivered my vehicle 3 days ahead of schedule! He is always professional, friendly and courteous and goes above and beyond to ensure an exceptional outcome. MB-San Rafael is fortunate to have him as an employee.
3/20/2021
Carmine H. VERIFIED CUSTOMER
Tracy was absolutely awesome, fantastic!!!!
She treated me like a Queen!!!
3/20/2021
Sarah R. VERIFIED CUSTOMER
Great.
3/20/2021
JOHN M. VERIFIED CUSTOMER
Eliseo is the best service advisor I have ever dealt with. He is excellent.
3/20/2021
Theodore G. VERIFIED CUSTOMER
Daily updates on statis of car would have been helpful. I had to make the initiative.
3/20/2021
WILLIAM M. VERIFIED CUSTOMER
Eliseo is a great guy. Very patient & knowledgeable. Great to work with. Explains everything.
3/19/2021
Carrie P. VERIFIED CUSTOMER
Angelo always provides great customer service.
3/19/2021
Judith M. VERIFIED CUSTOMER
Eleiso Estrada is allways efficient and professional. Always makes my service excellent.
3/19/2021
JUDITH B. VERIFIED CUSTOMER
Everything was great
3/19/2021
L G. VERIFIED CUSTOMER
Eliseo is great!!
3/19/2021
Vijai M. VERIFIED CUSTOMER
Brittany Myers is a customer service person...reaponsive...personable...professional...and totally on top of it...if Robert leaves you should make her the manager of the service department...forget the hierarchy... I have jumped many people in my business because a they were the best...
3/19/2021
DAVID L. VERIFIED CUSTOMER
Brittany was great!
3/19/2021
John M. VERIFIED CUSTOMER
Steven was actually kind of amazing. His customer service was unparalleled,in my 27 years of Mercedes Benz ownership. He was thoughtful, warm and genuinely nice. It was a complete breath of fresh air and I am now going to steer all of my future service business and all of my future Mercedes purchase/lease business to Marin Mercedes, specifically because of how impressed i was with Steven. The results of the service I required far exceeded my expectations and the calm, nice, non-pretentious experience I had with Steven was greatly appreciated.