Eliseo is awesome! You are lucky to have him. He has been my customer service person since 2005. Will stick with buying Mercedes at that dealership because of him.
3/19/2021
Wendy D. VERIFIED CUSTOMER
Angelo is quick to respond and effective. Always pleasant.
3/18/2021
Andrea H. VERIFIED CUSTOMER
Stephen and Britney were awesome!!
3/18/2021
Robert G. VERIFIED CUSTOMER
Very helpful and professional...thank you
3/18/2021
Cynthia C. VERIFIED CUSTOMER
My service manager Angelo is excellent
He calmly attends to any concerns that I may have and has duh a sunny personality
The best service manager I have ever had
A real Jen you are lucky to have him at Pence
3/18/2021
Randal S. VERIFIED CUSTOMER
Traci provided great service with a smile!
3/18/2021
Hadar A. VERIFIED CUSTOMER
I received excellent service from Eliseo.
3/18/2021
JOHN H. VERIFIED CUSTOMER
Top notch service and people person.Give him a raise...JOHN H
3/17/2021
Andrew P. VERIFIED CUSTOMER
My service rep, Angelo, was very polite and helpful when I picked up my car. However, the check-in process was disorganized and disappointing. My appointment was for 10:20am, and I was told to wait in my car. After 25 minutes of waiting, I told the person running around from car to car that I needed to leave as my husband had come to pick me up and had to get home for a meeting. He then told me a could fill out a firm to drop off the car without checking it in. I’ve owned an Acura for many years and never had to wait more than 5 minutes to check it in for service. You need to evaluate the time schedule you give people to check in their vehicles. Simply unacceptable and I would have expected much better service from MBZ. To be clear, this is not a complaint about my service rep, Angelo, but about your dealership scheduling and service.
3/17/2021
Deborah O. VERIFIED CUSTOMER
You always provide the highest level of
Service!
3/17/2021
JOAN P. VERIFIED CUSTOMER
Everyone was extremely friendly and pleasant this morning. Anthony took care of me perfectly and professionally.
3/17/2021
Mike K. VERIFIED CUSTOMER
Tracy is an exceptional service representative and does an incredibly professional job.
3/17/2021
RIZON K. VERIFIED CUSTOMER
Very professional and excellent communication skills. There was a delay in a part needed for my car and Antony notified my immediately. It was such a joy to work with someone so responsive.
3/17/2021
Barbara E. VERIFIED CUSTOMER
Thank you Tracy, You are very helpful,and professional. It was nice to have met you. A job well done. Barbara E
3/17/2021
Luisa M. VERIFIED CUSTOMER
Traci is a valuable asset to Mercedes! Every time we come with any problem she she always goes above and beyond!
She is very special!
3/17/2021
Denise L. VERIFIED CUSTOMER
Professional, efficient and friendly
3/17/2021
Jill C. VERIFIED CUSTOMER
Brittany Myers' service was excellent in every respect.
3/17/2021
Beverly A. VERIFIED CUSTOMER
Eliseo is very professional and makes our experience with Mercedes an ease.
3/16/2021
MARIA A. VERIFIED CUSTOMER
Brittany was very courteous, efficient and professional. Excellent experience overall.