Eliseo represents Mercedes-Benz well. He is professional, knowledgeable and intuitive. It’s what customers expect from MB. He truly is a treasure.
3/12/2021
Katherine W. VERIFIED CUSTOMER
Traci was very kind and helpful, she went the extra miles to help me get set in the courtesy car. Thank you
3/12/2021
Samantha T. VERIFIED CUSTOMER
Traci is amazing.
3/12/2021
Atle E. VERIFIED CUSTOMER
Unfortunately the service took much longer than expecte
3/12/2021
Delly T. VERIFIED CUSTOMER
Steve Drew did an excellent job! He listens, he is courteous and helpful. Great job!
3/11/2021
Mitchelle H. VERIFIED CUSTOMER
Good morning,
Unfortunately my experience was not a good one because you made an appointment with me to bring my car for the service. I brought my car and left it there. An hour later I got a call notifying me that you don’t have the part.
How embarrassing is that? I took a day off from work to take care of this service but unfortunately didn’t take place.
Warmly,
Mitchelle
****-****-xxxx Cell
3/11/2021
Barbara O. VERIFIED CUSTOMER
Traci was professional, client oriented, and kept me updated as to progress with the repairs/servicing.
3/11/2021
Ali K. VERIFIED CUSTOMER
While I am very pleased with Eliseo, Marc, and Robert who have treated me so graciously, I do have a comment on how MBUSA in NJ/GA treat their Dealerships and customers. My vehicle was at the dealership for over a month. From 2/1 to 3/10, just for a wrong Software Upgrade that was made.
The customer deals with the dealership, not MBUSA in NJ/GA or Germany.
MBUSA needs to do a better job at enabling their dealers who are advocates of the brand to do their job the best way they can.
Enabling the dealerships to try Software upgrades or downgrades will make your customers happy. The process in which the dealership waits days for an answer from someone in NJ or GA is inefficient and a waste of everyone's time.
This comment has NOTHING to do with the people at MB of Marin.
This comment has EVERYTHING to do with MBUSA as a whole.
Get your ducks in a row MBUSA. You will lose customers. You are not the only high end vehicle on the road and certainly not the only German Engineered.
Thank you to Eliseo, Marc, and Robert for their amazing service given the constraints MBUSA NJ/GA has put in front of dealerships. Treat your dealership service departments with love and care.
Thanks,
Ali K
3/11/2021
Bobbin W. VERIFIED CUSTOMER
Mercedes of San Rafael gives great service barnum! Eliseo was wonderful in keeping me informed about the servicing on my car, time frames, and even gave me the option of taking the loaner car home since my car took longer than expected. I had appts and I was unable to return the loaner the next day due to commitments already in motion, so he was kind enough to make me feel at ease that my car would be delivered to me and the loaner picked up. When I buy my next Mercedes, it will be with San Rafael Mercedes! A real class act!!!
3/11/2021
David S. VERIFIED CUSTOMER
She was great solving my problem that needed immediate attention!
3/11/2021
Debra D. VERIFIED CUSTOMER
Traci was extremely helpful. I am very happy she is my service advisor
3/11/2021
Jerry S. VERIFIED CUSTOMER
Thanks and always a pleasure to comment on Eliseo as he has been my trusted rep for past 10 years.
3/11/2021
Stephanie G. VERIFIED CUSTOMER
Traci is a superstar. She ALWAYS goes above and beyond. She is relationship driven. Give her a raise!!!
3/11/2021
WILLIAM G. VERIFIED CUSTOMER
We always enjoyed working with Angelo. He is very professional and gives an outstanding costumer service.
3/11/2021
Deborah C. VERIFIED CUSTOMER
Brittany was awesome! Loved working with her. She’s a keeper for sure!
3/11/2021
Sheila P. VERIFIED CUSTOMER
Traci was/is knowledgeable, quick, friendly
3/11/2021
Randal S. VERIFIED CUSTOMER
Traci provides first rate service.
3/11/2021
Larry M. VERIFIED CUSTOMER
It took forever until Anthony took charge .He is a great employee!