Best service advisor! Knows the product very well. Always gives a thorough explanation of any problems that may arise with my vehicles. Best of all, he makes the servicing experience convenient and he makes everything run smoothly with such ease.
10/24/2018
John W. VERIFIED CUSTOMER
He was courteous and helpful, thank you.
10/23/2018
Carrie P. VERIFIED CUSTOMER
Got my car fixed and back to me that day!
10/22/2018
Walter I. VERIFIED CUSTOMER
Mark went above and beyond my expectations. This was my first visit to your dealership and I’ll definitely continue as a customer. We’re new to the area so have no prior automotive relationships here except with Maserati of Marin and Sonnen Porsche Marin.
10/22/2018
Jana R. VERIFIED CUSTOMER
For just a normal service where they could have just confirmed my mobile number and sent me on my way, they kept me waiting 25 minutes even with two requests to management for someone to work with me as I had someone waiting for me. Once I finally saw the service advisor, it was literally for ten seconds and only to confirm my mobile number. This didn’t seem resiectcul ofvmyvtjne,
10/22/2018
Cynthia F. VERIFIED CUSTOMER
Steven Drew provided topnotch customer care service. He was present to my issues and concerns. He also went so far to reference previous concerns and with current ones to resolve issues at hand. Steven Drew is authentic and a good addition to the Service team.
10/22/2018
Joann B. VERIFIED CUSTOMER
Steven Drew is a charming and thoughtful customer service attendant. It is always a pleasure working with him. He is efficient and works at a high standard.
This time when I picked up my car it had been test driven almost 150 miles to prevent a reoccurance of the problems we were having. I picked up the car empty, no gas, and felt stressed out about the signals that appeared as soon as I reached the freeway entrance. It would be helpful if one was made aware of the gas situation before driving away. Mercedes is not responsible for filling the car, but I would have gladly had them refuel it and paid.
Thank you,
Joann B
10/21/2018
IAN G. VERIFIED CUSTOMER
Thanks.
Everything was handled perfectly.
10/21/2018
MARK M. VERIFIED CUSTOMER
Tony is the best ... Outstanding!
10/21/2018
Margaret H. VERIFIED CUSTOMER
Excellent service and extremely helpful!
10/20/2018
Christine B. VERIFIED CUSTOMER
Very pleased with all aspects of our experience at Mercedes of Marin. A pleasure to work with friendly and competent professionals. Five star reating!
Thank you!
10/20/2018
David K. VERIFIED CUSTOMER
Very helpful
10/20/2018
Pamela A. VERIFIED CUSTOMER
All good
10/20/2018
Vickie O. VERIFIED CUSTOMER
Did not complete work needed under warranty.
10/20/2018
Martin S. VERIFIED CUSTOMER
Thanks for the car wash
10/20/2018
Ilene S. VERIFIED CUSTOMER
He is very helpful and a pleasure to work
With
10/20/2018
Dilys B. VERIFIED CUSTOMER
Steven Drew provided exceptional service!!
10/20/2018
Michael C. VERIFIED CUSTOMER
As always Steven Drew took great care of me and my Mercedes. Thanks!!
10/20/2018
Yvonne R. VERIFIED CUSTOMER
Very accommodating and attentive
10/20/2018
Eileen C. VERIFIED CUSTOMER
ELISEO was terrific. BUT I have to bring my car back because they didn't fix the original request.