Tony was great - good communication and very helpful. For the second time in a row, I was told my car was ready and when I arrived it was not ready and needed to be washed. In fact both times, I had to ask after waiting 15-20 minutes if my car was lost. I feel like a B customer because I have a B-Class. I am sure it is not intentional but I feel like a second class customer as I watch people with more expensive cars come after me and leave before I do.
10/6/2018
MICHAEL Q. VERIFIED CUSTOMER
Thank you Tony
10/5/2018
MELVIN W. VERIFIED CUSTOMER
Very satisfied
10/5/2018
Kim M. VERIFIED CUSTOMER
This was a make up car clean for a problem with the last service .
No one called me to inform me that my car wouldn’t be finished in one day. Finally I called and said a day and half later I need my car we are leaving for a road trip in the afternoon. I was as told I could come pick it up. I waited almost two hours because no one could find the car and then they couldn’t Find the car keys.
10/5/2018
Sheila P. VERIFIED CUSTOMER
Tony is simply the best
10/5/2018
Larry N. VERIFIED CUSTOMER
He was outstanding as usual!
10/5/2018
MICHAEL A. VERIFIED CUSTOMER
Angelo was professional and thorough assisting me with my car servicing. Excellent service.
10/4/2018
NASHARA W. VERIFIED CUSTOMER
Steven is very professional and pleasant to work with. Thank you !
10/4/2018
Mary Rose. VERIFIED CUSTOMER
We got a call telling us our car was ready. But when I went to pick it up, the paperwork was lost. I stood there waiting while other customers behind me were being served. I counted- 4 of them all had their paperwork ready and waiting. I didn’t seem like anyone knew anything about my car. It left a really bad impression.
10/4/2018
KARIM J. VERIFIED CUSTOMER
Good work
10/4/2018
Kevin W. VERIFIED CUSTOMER
Toni was thorough in describing status of repair (as always)
10/4/2018
Philip P. VERIFIED CUSTOMER
Nice working with Jason and the front office gals.
10/4/2018
Stephanie L. VERIFIED CUSTOMER
She was hard to reach to find out about the status of my vehicle.
10/4/2018
Justin C. VERIFIED CUSTOMER
Great service experience every time! :-)
10/4/2018
Alison K. VERIFIED CUSTOMER
Tony is a gem
10/3/2018
Judith C. VERIFIED CUSTOMER
Very kind, professional, and courteous. He is a credit to your organization! He has worked with me in the past when I have had the car in.. He is always prompt in notifying me of any issues and when it is ready. Always pleasant
10/3/2018
Karla G. VERIFIED CUSTOMER
Great service from Mark Greenblat and the loaner car service.
10/2/2018
Hoodin H. VERIFIED CUSTOMER
Although they shop couldn't determine the root cause of the break, Tony did an excellent job ensuring they did a thorough job and kept me well informed of the results.
10/2/2018
Kurt M. VERIFIED CUSTOMER
The dealership previously returned the SL after service clean. I think the car was dirtier than when I brought it in. Not sure why but I think that’s the second time out of three repairs ($6,000+) that it’s happened so I’m not sure what to think.
10/2/2018
Karen G. VERIFIED CUSTOMER
Justin provided excellent service. I was delighted with Mercedes Benz San Rafael.
1) someone personally answered the phone when I was connected to the service department.
2)service was supportive of my dilemma. Traveling on my way to a funeral with a battery light warning.
3) reception was fast, knowledgeable and prepared for my appointment. My lease records were already available saving more time.
4) Jason checked in on me with an update at least every 30 minutes.
I have to say it is never fun waiting for service for your car. However, when my car was returned all clean and running perfectly I felt very safe and ready to hit the road!
Thank you Justin and San Rafael Mercedes!
Karen G