I told my service agent that I was leaving town moving out of state and get in my car back there was no communication given to me or any updates about when I would receive my car back. Then I was told the car was ready I came to pick it up the day before I was leaving and it was not ready
9/21/2018
KYOKO G. VERIFIED CUSTOMER
I received a letter from MBZ for a software update campaign on Monday 9/17. I had to take the car in again today to Penske MBZ. I wish that the software update had been done last Saturday (9/15) at the time of oil change. Should Jason have known about this upcoming software update? It would have saved me time if they had been done at the same time.
9/20/2018
Kiu P. VERIFIED CUSTOMER
Eliseo is extremely professional and accommodating.
Always provides top notch service.
9/20/2018
Margaret H. VERIFIED CUSTOMER
Very helpful
9/20/2018
Lisa C. VERIFIED CUSTOMER
Great job
9/20/2018
Wendy Y. VERIFIED CUSTOMER
Doesn’t get any better than Eliseo. Very grateful for the service he has provided over many years to our family.
9/20/2018
John G. VERIFIED CUSTOMER
Finished when promised, nice workmanship, car was clean when I received it.
9/20/2018
Matthew R. VERIFIED CUSTOMER
Jason was very professional and helpful.
9/19/2018
RICCARDO G. VERIFIED CUSTOMER
Totally satisfied. Appreciate the tire rotation
9/19/2018
Maryjane M. VERIFIED CUSTOMER
#1 Phone calls ,messages left, for estimates were never returned.
#2 Did estimate on my own adding parts and service
#3 Wrong drop off time Saturday morning
#4 Pick up - waited a long time was told they were washing car. Very dirty car finally pulled up no way they washed it.Unbelievably was the dirty new front windshield with marks I had to scrub off. Mirrors were all out of position. Dashboard information left on tire pressure which I have yet to figure out how to .
get off. You talk all this great service talk but I have yet to experience it. I was told when I bought the car someone would come to the house and show me how to work all the electronics .....never done! And on and on.