Angelo Gomez is a wonderful service advisor. He keeps me up to date on information about the status of my vehicle and takes all of my concerns seriously. He treats me with a lot of respect and never talks down to me. I really feel Mercedes of Marin is lucky to have him. I refer him to anyone. Ann
7/20/2018
John K. VERIFIED CUSTOMER
Very helpful capable and efficient.
7/20/2018
JOSEPHINE R. VERIFIED CUSTOMER
All was smooth, thank you.
7/20/2018
Christopher M. VERIFIED CUSTOMER
I am upset with the dealership’s unwillingness to reset the service alert unless I pay a fee
7/20/2018
LARRY N. VERIFIED CUSTOMER
RAB is outstanding; it’s outstanding because of the superb service always provided by Mark Greenblatt.
7/19/2018
Bruce S. VERIFIED CUSTOMER
She is great.
7/19/2018
Robert S. VERIFIED CUSTOMER
Excellent service
7/19/2018
Paul L. VERIFIED CUSTOMER
Great service as always. Much appreciated.
7/19/2018
BRUCE P. VERIFIED CUSTOMER
Service was slow but Eliseo was very courteous and helpful
7/19/2018
Michael B. VERIFIED CUSTOMER
I was disappointed that a small area of chipped paint was not repaired adequately after being told it would be.
7/19/2018
Barbara G. VERIFIED CUSTOMER
Always excellent service from Mark. We have worked with him for over 20 years!
Barbara G
7/19/2018
Colleen A. VERIFIED CUSTOMER
Thanks for the rental car, beautiful by the way. The team didn’t seem like they rushed to conclusions, held my car for about a week to get to the bottom of the issue and so far I haven’t had problems.
All the staff there in the service department handle you and your time with care.
7/19/2018
Michelle K. VERIFIED CUSTOMER
Thomas is a gem. So grateful he is assigned to me.
7/18/2018
Sami N. VERIFIED CUSTOMER
Good service
7/18/2018
Anthony A. VERIFIED CUSTOMER
Thomas was spot on , treated me like a new customer , all his information about my vehicle was spot on , his knowledge for customer service is impeccable and I felt at ease no pressure or intimidated, Good job Team Mercedes , Thank you Thomas , You did an excellent job ????
7/18/2018
Deborah R. VERIFIED CUSTOMER
Thomas explained everything very clearly and carefully. It put me at ease and made for a very positive experience!
7/18/2018
Jeffrey L. VERIFIED CUSTOMER
Clear communication. Friendly. 10/10
7/18/2018
Regina L. VERIFIED CUSTOMER
Elisio was great.
However, after driving the loanerjust 16 Miles, the tire pressure light came on. I filled the tire in my WHITE slacks ????
7/18/2018
Bonnie N. VERIFIED CUSTOMER
Don’t waste people’s time. Pre-confirm you don’t have the part before making your customers wait 1.5 hours. And certainly be more understanding when it happens. I didn’t appreciate Noah’s flippant attitude. Not professional nor understanding.
7/18/2018
Richard H. VERIFIED CUSTOMER
Tony was professional, efficient, friendly and an excellent reflection of Penske Mercedes of Marin. He went through the details and made the experience better than expected. I’m a sales and service manager. So I’m sensitive to the level of service provided me. Five stars for Tony.