When I have questions about the GTS, not the most common car, I get legitimate answers. Granted, Thomas was a technician for 12 years before becoming a service advisor, but I have always received straightforward answers,
Regardless of whom I ask. Thank you for that.
6/14/2018
Sarah D. VERIFIED CUSTOMER
Mark is terrific. Please do not send a survey. Thank you.
6/14/2018
Francisco C. VERIFIED CUSTOMER
Wonderful experience Tony and company always a pleasure to deal with
6/14/2018
KHATEEB L. VERIFIED CUSTOMER
Mark is great
6/13/2018
Ed M. VERIFIED CUSTOMER
Extremely happy with Angelo’s service.
6/13/2018
Derek P. VERIFIED CUSTOMER
Thomas was very helpful and efficient
6/13/2018
Kiu P. VERIFIED CUSTOMER
Eliseo is top notch!
He is genuine and sincere and really cares about providing the best customer service!
6/13/2018
Joann B. VERIFIED CUSTOMER
Although it was a disappointment to learn that the damage done by rodents was not covered by my extended coverage, Steve made it a successful recovery and my car was repaired in less time than expected and for a slightly lower cost. Thank you for your professionalism and care.
6/13/2018
Camilla D. VERIFIED CUSTOMER
Eliseo is the best. He’s always a pleasure to work with.
6/13/2018
Mary C. VERIFIED CUSTOMER
Eliseo is the best . Next car a Mercedes mainly because of the service plus the car is beautiful
6/13/2018
SIDNEY G. VERIFIED CUSTOMER
Great service
6/13/2018
Mary S. VERIFIED CUSTOMER
Excellent staff, excellent waiting room, latte and snacks, excellent service.
6/13/2018
Alan P. VERIFIED CUSTOMER
Efficient—handled all my concerns. Very pleased!
6/13/2018
Chris C. VERIFIED CUSTOMER
Thanks to Thomas and prior to that Alex for lining up the service appointment and loaner car when we had trouble with the car while traveling up I-5 and had no where else to go. Really helped us out of a bind. We called all dealers between Kettleman City and San Rafael and the dealer in Wlanit City, Pleasanton, and San Francisco did not offer any help. Will post a great review about the good service we received from Mercedes of Marin.
6/13/2018
Larry S. VERIFIED CUSTOMER
He is the best of the best.
6/12/2018
Connie L. VERIFIED CUSTOMER
Eliseo is always very professional, knowledgeable, and helpful especially in regards to AMGs. I would continue to request specifically for Eliseo as my service advisor.
6/9/2018
Christian M. VERIFIED CUSTOMER
Thomas provided the best service I’ve ever received at any dealership.
6/9/2018
Huiting Y. VERIFIED CUSTOMER
He is a very nice and helpful person.
6/9/2018
Jody T. VERIFIED CUSTOMER
Eliseo is great. He has strong customer service skills and great attention to detail.