This is the only service Dept. I trust with my car. Outstanding!
6/6/2018
Ronald S. VERIFIED CUSTOMER
Excellent and efficient. Thank you. Lynn Stempek
6/6/2018
Nicolaas M. VERIFIED CUSTOMER
We have not received our cap back and there has been zero communication.
6/5/2018
Juan B. VERIFIED CUSTOMER
This guy is very polaid.thanks to him I will continue visited this location.thanks all to taken care my car.
6/5/2018
Barbara G. VERIFIED CUSTOMER
Always
6/5/2018
Cathy B. VERIFIED CUSTOMER
Angelo is very helpful and professional. He made my drop off experience easy. I am pleased with the excellent service he provided.
6/4/2018
Naomi T. VERIFIED CUSTOMER
Steven was great. Clearly explained unscheduled maintenance and costs. Even found me a discount. The only mild issue I had was when I called to leave a message, I heard a Generic Shoretel message rather than Steven’s voice message or something that indicated I called Mercedes of Marin’s line. So I actually hung up and called back again to make sure and even then I wasn’t positive until Steven called me back. It would be nice to know the first time around.
6/4/2018
Hanin H. VERIFIED CUSTOMER
Poor communication with all staff except with Dan and the young gentlemen that greeted me. I was originally assigned with Angelo Gomez, and he never spoke with me. Alex the office girl told me the day prior that I would be able to come an hour after my schedule appointment and Angelo would still be able to assist me. When I arrive he did not acknowledge me and looked annoyed with me. I was waiting for about 30 minuets until I get as told be the young gentlemen that I was handed over to Steven. He was short with me and did not listen to what I had to say. This was my first visit in years, since owning a Mercedes. I was a very frustrating experience and disappointing. I never was told when my car would be done nor did I get call from anyone. I ended up calling an hour the service shop closed and left a message and got a call back 30 minuets later. They did not consider my drive time back and had to quickly drop everything I was doing to get there before they closed. Had I known that I actually it was okay to come late, I would have shown up on my assigned schedule and avoided the chaos.
6/4/2018
Thaminda R. VERIFIED CUSTOMER
Fast and excellent service. Steven was friendly and helpful.
6/3/2018
Jimenez R. VERIFIED CUSTOMER
Very profesional personnel. They provided me with a brand new loaner car while my car was in service and they even washed my car when they gave it back to me. I could had asked for anything else. Excellent service.
6/2/2018
John V. VERIFIED CUSTOMER
Eliseo provides excellent service and thorough explanations every time I bring my car in.
6/2/2018
Augustino P. VERIFIED CUSTOMER
Thank you Steven
6/1/2018
Joseph W. VERIFIED CUSTOMER
Great job. Steven provided great customer service.
Thank you
6/1/2018
Milton N. VERIFIED CUSTOMER
I have known Elisio for years and his knowledge and integrity are key to the wonderful
Service provided
Thank you
6/1/2018
Gary A. VERIFIED CUSTOMER
Excellent service
6/1/2018
George S. VERIFIED CUSTOMER
thanks for a well done on my Car very happy with service since i got my car nobody service my Car only Mercedes of Marine. Thanks