Thomas was very helpful, answered all the questions.
4/25/2018
Jason W. VERIFIED CUSTOMER
Looks like we may have a fix. I hope so. Thank you for your help.
4/25/2018
DONALD S. VERIFIED CUSTOMER
All went well. Drivers had very good personalities.
4/25/2018
KATHRYN D. VERIFIED CUSTOMER
Excellent and fast. Thanks
4/25/2018
Kfir H. VERIFIED CUSTOMER
Thank you Tony for a wonderful & fast service
4/24/2018
Hugh P. VERIFIED CUSTOMER
Eliseo is always on top of all my needs and explains everything in detail. He’s the best!
4/24/2018
Marylisa T. VERIFIED CUSTOMER
Excellent as always, seem less process of bringing my car in and being in my loaner car.
4/24/2018
David W. VERIFIED CUSTOMER
Very professional. The whole process from arriving to leaving with my vechile was well executed. Thank you.
4/23/2018
Stuart N. VERIFIED CUSTOMER
I left the car at 11 a.m. for a pick up next day. I expected a follow-up next morning. Steve apparently did not come to work next day, however. No one has called or followed up with me until 2 p.m. I called a general service number and was told that I could pick up anytime after 2:30. I arrived a little after 4. Paperwork was still not ready. Kathy Riley had to find an advisor to prepare paperwork and print out. I was a little frustrated with not having my advisor explain the service rendered to me and all that wait. Kathy was great though. She handled my frustration with a professional and pleasant attitude. I can understand something like this could happen. Just wanted to let you know that Kathy made it up for me. Thanks for asking for feedback. Stuart
4/23/2018
DONALD W. VERIFIED CUSTOMER
Excellent service !!!'
4/22/2018
JOSE C. VERIFIED CUSTOMER
Mercedes-Benz of Marin always deliver excellent service and above and beyond customer service.
4/22/2018
Jean L. VERIFIED CUSTOMER
Mark is terrific
4/21/2018
Michael V. VERIFIED CUSTOMER
Very responsive and quick service!
4/21/2018
Leila R. VERIFIED CUSTOMER
Mary is fabulous!!! She is a joy to work with
4/21/2018
Robert L. VERIFIED CUSTOMER
My experience started by waiting for 15 minutes for Stephen to meet with me and the lack of status updates was problematic. I needed to call to find out about the service to find out the status. I was underwhelmed by the experience that I expect from Mercedes.
4/21/2018
Richard E. VERIFIED CUSTOMER
Mary is fantastic. Her retirement is a real loss to the company.
She is the most professional person I have worked with at RAB.
I will miss her expertise greatly.
4/21/2018
Luis P. VERIFIED CUSTOMER
Mercedes Benz Marín has excelent service . Mr Mark Greenblat was very kind and helpful, they gave service to my car in the estimated time , Thank you ...
4/21/2018
Elaine G. VERIFIED CUSTOMER
Tony Danai was the best representative of Mercedes Benz. He made the whole experience easy and comfortable. His pleasant manner and customer service attitude were a joy.
I am so happy that he was assigned as my service representative.
Elaine G
4/21/2018
Lynn Marie. VERIFIED CUSTOMER
While we have seen sales-people come and go at Marin MB since 2002 when we purchased our first MB, and we met Eliseo. He is the reason why we keep buying MB's from Marin MB, versus other dealers. Eliseo is a high functioning communicator and has high emotional intelligence. He is a trustworthy person.
Might I suggest a question when customers, particularly repeat customers are buying MBs at MaringMB, how much is your purchase decision influenced by your Service Consultant? Then ask, what's the name of your Service Consultant. If both are positive, give the Service Consultant 50% of the sales commission or more. Our purchase of the 2014 E350 had nothing to do with the salesperson and we talked with multiple sales people until we got clear info. I checked with Eliseo about E 350 before we purchased it.
4/21/2018
Kathryn C. VERIFIED CUSTOMER
AMAZING. WENT OUT OF WAY TO ADDRESS MY PROBLEMS. THANK YOU !!!!!