When I made appointment 1/2 day was necessary for 2 recalls. When I met with service, 30-60 minnecessary unless roof rails failed. I made pre-arrangements for ride. Shouldn’t the scheduler know time necessary? My ride was accomodating but for my first visit, I don’t trust scheduler.
3/21/2018
Victoria H. VERIFIED CUSTOMER
Above and beyond what was asked!
He is fantastic
3/21/2018
Jeanette M. VERIFIED CUSTOMER
Mary was great in getting my car connected by Bluetooth and keeping me abreast of the service.
The standard message you sent me the day of my appointment saying it was 7:50 scared me because I wasn’t up ate hat time
3/21/2018
Barbara D. VERIFIED CUSTOMER
My service advisor is the best advisor I have ever had.servuce on my car seems fine .
3/21/2018
Peter M. VERIFIED CUSTOMER
Eliseo is the greatest
3/21/2018
Robert P. VERIFIED CUSTOMER
Eliseo is great, very helpful and knowledgeable.
Bob Phillips
3/21/2018
Jennifer B. VERIFIED CUSTOMER
Very personable and great customer service
3/21/2018
Mitchell L. VERIFIED CUSTOMER
I had to send the car back after the window exploded into small pieces. The same issue that had happened before but this time the window broke also.
3/20/2018
GHENET T. VERIFIED CUSTOMER
Excellent service
3/20/2018
HENRY J. VERIFIED CUSTOMER
Tony Dani provided excellent service
3/20/2018
Bert A. VERIFIED CUSTOMER
Five stars. Outstanding service.
3/19/2018
DEBORAH AND. VERIFIED CUSTOMER
It's always a pleasure to have Mark Greenblat service our car. Thank you.
3/19/2018
Steven H. VERIFIED CUSTOMER
Mark did an excellent job
3/18/2018
Lynda J. VERIFIED CUSTOMER
I still do not have my car back and it’s over a week
3/18/2018
Charles T. VERIFIED CUSTOMER
Eliseo is amazing! He always goes above and beyond!
3/18/2018
Matthew B. VERIFIED CUSTOMER
Very easy process
3/18/2018
Joshua S. VERIFIED CUSTOMER
Once again, Thomas was excellent and managed the repair and all aspects of the coordination beautifully! Much appreciated. Car looks great!
3/18/2018
Kafayi K. VERIFIED CUSTOMER
Great Job
3/18/2018
Blaise S. VERIFIED CUSTOMER
Mark is very professional and helpful. He always asks if I'd like coffee or water. This time he went out of his way to make sure I got the key I ordered and even gave me a cool Mercedes key chain. I couldn't ask for better service from Mark.
The only glitch was that the service department took an hour to get our car to us, after we'd been told the car was ready to be picked up. My husband, who is diabetic and I had delayed our lunch because we thought it would be a matter of minutes. My husband became quite ill due to the long, long wait. This happened on a Saturday, when Mark wasn't working. The dealership must have been understaffed.