I had to wait for about 30 minutes to pick up my car , also when I drove off I noticed the front hood was open not friendly
2/4/2018
Stephen S. VERIFIED CUSTOMER
The Sales Executive Christian Roettgers was outstanding! Very customer oriented with excellent follow-up. In addition, the service department was responsive and considerate in addressing the vehicle issues.
Thank you,
Stephen S
2/4/2018
Howard B. VERIFIED CUSTOMER
He was professional and nice
2/4/2018
Eugene M. VERIFIED CUSTOMER
My car was in service for 6 days and the only time I got any updates was when I called 3 days in. Because I hadn’t heard from anybody again on the 6th day, I decided to call and check. Low and behold I was told that my car was ready and I could go pick it up... when was somebody going to call me and tell me that? Very disappointed with the communication. This has not been the typical customer service experience that I had come to expect from MB of Marin.
2/4/2018
Bill C. VERIFIED CUSTOMER
Great Customer Service
2/3/2018
Melinda K. VERIFIED CUSTOMER
Tony was great. Thank you n
2/3/2018
Behzad S. VERIFIED CUSTOMER
Personable and professional. Good job
2/3/2018
Margaret H. VERIFIED CUSTOMER
Great service & answered all my questions.
2/3/2018
Lynn Marie. VERIFIED CUSTOMER
The service department, from the front desk, shuttle driver and service consultant, all top notch people, kind and happy to provide sercie!
One crazy marketing question. On the dash of the shuttle car it said something like, must have your own transponder for the bridge tolls. I was contemplating taking a picture and sending it to SF Mercedes. I'm sure they would love to say, buy from SF Mercedes where we won't nickel and dime you for fair to get your car serviced. Had me wonder if the Penske franchise is broke. Just saying there is a lack of continuity, and your cost accountant might have taken this a little too far. Dont' you think!
Or is a Mercedes sonomous with a Kia...
2/3/2018
Lonny N. VERIFIED CUSTOMER
Mary was great! No problem there. But when I got the car back the seat was oddly set, the steering wheel felt dirty or greasy and the radio was on an odd channel. Obviously I expect the seat to be moved, but they could use the memory to switch it back. It’s minor but I wanted you to know. I am always pleased by your service overall.
2/3/2018
Christa L. VERIFIED CUSTOMER
He was great! Very helpful, knowledgeable and friendly. Great job
2/3/2018
Rosanna N. VERIFIED CUSTOMER
My service advisor was Austin
2/3/2018
John K. VERIFIED CUSTOMER
Tony Danai followed up, arranged the appointment and was very professional!
2/2/2018
Charles K. VERIFIED CUSTOMER
Mary was very professional. I will request service from MBZ of Marin again. Thanks, Valerie
2/2/2018
Peter S. VERIFIED CUSTOMER
Mary has provided extraordinary service for so many years. She is prized by both my wife and me. She represents Mercedes-Benz at its finest.
2/2/2018
Chastain A. VERIFIED CUSTOMER
Mary is a superb service representative for Mercedes of Marin and has consistently provided my family with excellent management of the service requirements of three Mercedes Benz automobiles. I recommend her to all my colleagues and friends when I have the opportunity.
2/2/2018
Douglas C. VERIFIED CUSTOMER
As always, my service experience was great and fully met my expectations. Mary is the best!
2/2/2018
Leslie F. VERIFIED CUSTOMER
Yes MBZ did a great job and I am grateful !
2/2/2018
Laurie J. VERIFIED CUSTOMER
Tony Danai is prompt and thorough. He always follows through on all the lists of issues or questions about the car that I may have when I bring it in for service. He always has a positive, upbeat disposition that makes him very approachable.