Mr. Drew was very professional and courteous. He quickly let me know when my vehicle was ready and did not pressure me into doing anything I didn't want to do.
Very good employee
2/2/2018
Steven H. VERIFIED CUSTOMER
Steve did a fine job.
2/1/2018
Jie Z. VERIFIED CUSTOMER
I'm impressed by Mr Hegwood’s nice. My choice (RAB motor) is right!
Thank you guys!
2/1/2018
Todd W. VERIFIED CUSTOMER
Are you kidding me? The car has been in the shop three times and they keep telling me that there’s nothing wrong. (But billing me major $ for minor items.)
Now, they say that it’s a fuel pump that they charge me over $1k to replace saying it’s all better. But then I’m told that it broke down leaving the shop! I wonder whether the fuel pump was the problem at all and whether they have fixed the actual problem.
Incidentally, making me do this on my phone is especially stupid.
2/1/2018
Steven F. VERIFIED CUSTOMER
Mark was so helpful and efficient, such an easy process. Thank you Mark!
2/1/2018
John M. VERIFIED CUSTOMER
He was very informative
2/1/2018
Michael M. VERIFIED CUSTOMER
Great job. Fast, friendly, helpful.
2/1/2018
Donald W. VERIFIED CUSTOMER
He is wonderful '
1/31/2018
Moyosiore O. VERIFIED CUSTOMER
Mary is AWESOME!
1/31/2018
Sara W. VERIFIED CUSTOMER
I was told the car would be ready several hours earlier and they failed to even check the tire pressure. They were are very low.
1/31/2018
Anna C. VERIFIED CUSTOMER
Tony was great. He kept me informed along the way.
1/31/2018
Stephanie S. VERIFIED CUSTOMER
Thank y0u Mark for your kind words and understanding surrounding my dad. As always, I enjoy the conversation, as it makes me feel like you care about me as a person not a dollar amount associated with my service. Thank you Stefanie
1/31/2018
Ann Z. VERIFIED CUSTOMER
Tony is always so helpful, thorough and great!!
1/31/2018
Douglas W. VERIFIED CUSTOMER
Tony did an excellent job. He listened to my concerns and addressed them, keeping me very well informed until the servicing of my vehicle was completed.
1/30/2018
Betty K. VERIFIED CUSTOMER
Thanks for a great service on my MB GLC 300
1/30/2018
Tommy T. VERIFIED CUSTOMER
Steven was helpful and easy to work with. Some issues turned out to be non-issues. Steven had the technician show me how certain things are supposed to work.
The C class loaner car was small. I understand it’s based on availability. Your service dept knows which customers are going to come in each day and need loaner cars. You could do a better job by reserving a larger vehicle for customers who drop off a larger vehicle. If I currently drive an E class, you want my next car be an E class or higher. Giving me a C class loaner car doesn’t help me decide what my next car is going to be.
Everyone at the dealership is very nice and treats customers with a lot of respect.
1/30/2018
Martina S. VERIFIED CUSTOMER
Mr. Danai was very friendly and helpful. Excellent service, thank you!
1/30/2018
Joe L. VERIFIED CUSTOMER
Great customer service...great service to our vehicle! Thanks you Thomas on a job well done!
1/30/2018
James R. VERIFIED CUSTOMER
Tony was excellent. Very accommodating. Thank you.