I realize that my new car had parts that were not available and in stock but my service advisor only responded to my emails inquiring about the status of my car not proactively informing me with periodic updates. My service provider was rarely on-site when I switched my loaner car the various times I was at the dealership. My second loaner car was not registered in my name and the office had to contact me to verify what loaner car I was driving around in. The service department seams disjointed. In the end, My car was beautifully detailed and runs well. My dissatisfaction is with the service team inside the office.
10/31/2017
Ofer G. VERIFIED CUSTOMER
Jourdan was great help in service and accommodation
Of the process.
Thanks Jourdan!
10/31/2017
Annie Z. VERIFIED CUSTOMER
Great service, considerate customer. like checking tires, washed car...
thank you Tony????????
Annie
10/31/2017
**** G. VERIFIED CUSTOMER
Very quick and great service
10/31/2017
KARIN K. VERIFIED CUSTOMER
Mary is extremely well knowledge I have driven
Mercedes-Benz for 30 years. Mary service is the best of
the best. She is incredible. Karin
10/31/2017
Vladimir S. VERIFIED CUSTOMER
Elisio is unique in his friendliness and warm approsch to customer service. He is one reason I would not like to change Mercedes brand and lication for my car sevice.
10/30/2017
Walter C. VERIFIED CUSTOMER
Mark was fantastic
10/29/2017
Dan N. VERIFIED CUSTOMER
Fantastic. Thanks.
10/29/2017
Fereshteh N. VERIFIED CUSTOMER
service was great.
Thank You
10/28/2017
Evelyn C. VERIFIED CUSTOMER
Courteous and pleasant. . He kept me informed re service needed for my car.
10/28/2017
Torben C. VERIFIED CUSTOMER
Jourdan was amazing Best service person I have Ever worked with @ RAB. She was great!! Please assign me to her next time ???????? Courteous, did what she said she would do, considerate, timely and a good listener!!!
10/28/2017
Wilbert T. VERIFIED CUSTOMER
Everything was handled with class. Jerry
10/28/2017
Charles M. VERIFIED CUSTOMER
Be happy to answer questions. Tony was very good to us.
10/28/2017
Hans P. VERIFIED CUSTOMER
I'm very happy how Mercedes Benz of Marin is taking care of my ML350 and specially with the service provided by Eliseo Estrada.
10/28/2017
Barry M. VERIFIED CUSTOMER
Mark is always accurate, honest, and professional. A real asset to any team! We look forward to seeing him with total trust in his assessment of what types of service we may need.
10/28/2017
George J. VERIFIED CUSTOMER
I dropped off the car at 11:30, was told I would hear about what's wrong with itnin 2 hours, I called at 5pm because I have not heard from anyone, was initially told that they would call me the next morning (did not have a loaner car), then after a second call was told the car was ready and that a shuttle will be picking me up in 10 minutes (my office is 5 min away from the dealership), 25 minutes later I called because no one showed up and was told a shuttle will be there in 30 minutes. I ended up having a friend drive me to the dealership.
10/28/2017
Melissa B. VERIFIED CUSTOMER
I appreciate Eliseo going the extra mile to make sure I understood everything and was completely satisfied. I value good customer service and Eliseo delivered. I will be back!
10/28/2017
Sylvana S. VERIFIED CUSTOMER
I have never experienced such impeccable service as I had today! Thomas is a pleasure to work with and I hope to see him on my next visit. Truly exceptional!
10/28/2017
Carl C. VERIFIED CUSTOMER
Mark took great care of us and made sure everything went quickly and comprehensibly. We appreciate his concern and thiroughness.