My Service Consultant lacked knowledge, a positive attitude and attention to detail. I did not enjoy my personal interactions with Mary Dullea. She is not a service oriented individual. I do not want to have further communication with Mary Dullea. My service experience was negative. Unauthorized repairs/replacements were performed on my vehicle. My car was diagnosed incorrectly, in regards to the parts that were replaced. For one week post repairs, I did not know which parts were replaced on my vehicle. My Service Consultant was rude, condescending and ignored my requests for a Corrected Invoice. I actually had to send a letter via email to her Manager and the MBOM General Manager to get service that I required. Very disappointing service experience.
8/6/2017
Michael L. VERIFIED CUSTOMER
Mary kept me informed on the status of my car each day.
8/6/2017
JAMES A. VERIFIED CUSTOMER
This is my 4th MBZ
8/5/2017
Margaret K. VERIFIED CUSTOMER
Eliseo is the best! Awesome customer service always!
8/5/2017
CAROLE G. VERIFIED CUSTOMER
Great service and communication
8/5/2017
John T. VERIFIED CUSTOMER
Mary was excellent. Thank you
8/5/2017
Claudia P. VERIFIED CUSTOMER
Eliseo is the best!!!!
8/5/2017
Ronald C. VERIFIED CUSTOMER
Eliseo is very knowledgeable and always helpful, he's helped me many times over the last several years. He's a top ambassador for this dealership.
8/5/2017
Norman H. VERIFIED CUSTOMER
Angela always goes out of his way to do a great job and make sure those customers are satisfied
8/5/2017
Leslie R. VERIFIED CUSTOMER
Smooth and efficient service from the second I arrived.
Also liked my loaner car!
8/5/2017
Marjorie S. VERIFIED CUSTOMER
Eliseo's attention to detail is fantastic!
8/4/2017
Emy C. VERIFIED CUSTOMER
Thank you for your good service
8/4/2017
CHRIS G. VERIFIED CUSTOMER
Excellent service! Everyone was very pleasant.
8/4/2017
Mary A. VERIFIED CUSTOMER
Elisio is one of the reasons why we keep buying Mercedes .
He is so hands on and makes the not so fun part of owning a car a pleasant experience. Both my husband and I are very happy with his expertise and professionalism.