Brittany was skillfully helpful and supportive with this service in the context of difficulties ensuing from COVID—service times, no courtesy cars, no batteries on hand. All ended well. Thank you
1/29/2021
Juile T. VERIFIED CUSTOMER
Eliseo called me as soon as he received my vehicle, and continued to do
Periodical check ins as to what was needed. He was super warm and friendly when I came in to pick up my car. I would be happy to take my car to MB Marin again to work with him. Thanks!!!
1/29/2021
GOODHILL ENTERPRISES. VERIFIED CUSTOMER
Brittany is really good on follow up.
Have been a client of RAB/penske for over 25 years
. Brittany is one of the best along with Mr Payne
1/29/2021
Peter C. VERIFIED CUSTOMER
Anthony was extremely professional and had great follow up. He made the whole process very easy.
1/29/2021
Daniel O. VERIFIED CUSTOMER
Robert Kane is a fantastic, exemplary example of what Mercedes Benz stands for, which is quality, customer service, customer care, quality relationships. Robert is a very kind, caring, and technically oriented individual, a rare find in today’s world. Listen up Mercedes Benz, don’t lose Robert Kane because you’ll never find another shining star like him.
Sincerely, Daniel O
1/29/2021
Randi P. VERIFIED CUSTOMER
Once again, Eliseo was the best. He listened to everything I discussed with him. Everything was perfect. Thank you.
1/29/2021
Diane D. VERIFIED CUSTOMER
Angelo Gomez was a polite, professional and helpful agent.
1/29/2021
Kedar P. VERIFIED CUSTOMER
Excellent service from Eliseo as always!
1/29/2021
Maria O. VERIFIED CUSTOMER
Brittany was excellent
1/29/2021
Marcia M. VERIFIED CUSTOMER
Traci is awesome. Truly great service. Thank you ??
1/29/2021
Jane S. VERIFIED CUSTOMER
Traci was great. Excellent communication and pleasant. Unfortunately she had to be the bearer of bad news that it took THREE days for the service department to diagnose the check engine light. That’s slightly better than my son who had to wait FOUR days for a diagnosis. That’s just look at the car and not necessarily to do the repair. Why didn’t I ask for a loaner car, well I didn’t know my car was going to sit on the lot for FIVE days (weekend) when I made the appointment. The call center for scheduling is a disaster. Looking elsewhere for service even though Traci was awesome.
1/28/2021
Karen S. VERIFIED CUSTOMER
Brittany was fantastic! A+...
1/28/2021
Bart V. VERIFIED CUSTOMER
Excellent help and very cooperative!
1/28/2021
SARAH G. VERIFIED CUSTOMER
You guys are the best! Would have loved the option offered of a car vacuum or even a quick detail. I miss that :)
1/28/2021
Gabriel B. VERIFIED CUSTOMER
Everything went just as planned and I am completely satisfied with the work and treatment! Thank you.
1/28/2021
Grace M. VERIFIED CUSTOMER
Traci provided expert, courteous, excellent service. She took extra effort to assure we received exactly the service we needed. Thank you, Traci!
1/28/2021
Stanley C. VERIFIED CUSTOMER
Always good with Eliseo
Thanks Stan
1/28/2021
Idajean K. VERIFIED CUSTOMER
I since I bought the car a few yrs ago, a bad odor comes out when I turn air condition on. This has never been resolved!!!!!
1/28/2021
Robert W. VERIFIED CUSTOMER
Traci is the best. Professional, communicative, exceeds expectations. Service from the team is industry standard.