Eliseo was characteristically courteous and professional all the way!!!
5/24/2017
Assumpta C. VERIFIED CUSTOMER
It was very efficient, professional and on time.
Everyone was super friendly.
Thank you
Assumota Curry
5/24/2017
Thomas B. VERIFIED CUSTOMER
Mark was excellent, responsive knowledgeable pleasant, completely satisfied with his service.
5/23/2017
Steven L. VERIFIED CUSTOMER
Dominic is extremely easy to work with and goes above and beyond to be helpful. Thank you!
5/23/2017
Wilson L. VERIFIED CUSTOMER
Always happy with service. Mark Greenblat is excellent.
Thanks
5/22/2017
James D. VERIFIED CUSTOMER
Everything was fixed on time and with a smile.
5/22/2017
Mark M. VERIFIED CUSTOMER
Great rep for MB. Personable excellent communication skills pleasure to work with. Few if any better in my 30 years with MB.
5/22/2017
John P. VERIFIED CUSTOMER
I was very pleased w:the service I recd yesterday from the receptionist to the service adviser to the technicians. The ac software upgrade was done quickly & efficiently. A big thank u also to the service manager who made it all happen!
5/22/2017
Robert H. VERIFIED CUSTOMER
Eliseo is simply great. He is nice to deal with.....courteous, knowledgeable, and very careful with the tasks he is entrusted. He is a jewel. Take good care of him.
5/21/2017
Gloria B. VERIFIED CUSTOMER
Taylor & Dominic were both stellar! However, the people who service the cars need more training & supervision. This is the fourth time I've brought my car in since Penske and every time I had to wait from 30 to 90 minutes after the time I was told it would be ready. 3 of the 4 times the promised services were incomplete.
5/21/2017
Chris C. VERIFIED CUSTOMER
Eliseo always does a great job!
5/20/2017
Virginia B. VERIFIED CUSTOMER
Thanks for taking care of my car even if its already very old.Thanks to Eliseo & d technicians & everybody involved in the care of my car even the ones who do the carwash. Eliseo is personable, trustworthy & knowledgeable;knows & does his job well.Thanks for taking care of me ,very nice car loaner.
5/20/2017
Elizabeth D. VERIFIED CUSTOMER
Thanks for the great experience!
Wonderful customer service.
5/20/2017
Alena K. VERIFIED CUSTOMER
The Manager of the Service Department put me on the restricted list with the Loaner Vehicle highly inconveniencing my business days for several next days
My car had a substantial coolant leak and By driving it I was potentially looking into more severe issues
I believe that Mercedes highest customer satisfaction in service does not reflect and honor such decision
Considering also the fact that. my all three Mercedes are and have been Serviced in This facility for many years and money spent on the service have been substantial
Letting me know in the morning of the day of Service that my account has restriction on loaner vehicle I consider highly unprofessional and not expected to match Customer Satisfaction policy of Mercedes Benz USA
As well as personal offense
I will be inquiring about this complaint of unpleasant episode to the higher level
Thank you kindly for the review of this complaint on Service Department Manager
Respectfully
Alena K
5/20/2017
Matthew B. VERIFIED CUSTOMER
Great, efficient customer service.
5/20/2017
Jeff K. VERIFIED CUSTOMER
all easy thanks
5/20/2017
Michael M. VERIFIED CUSTOMER
Appreciate Tony's attention and care when I come in. He is very knowledgeable & able to educate me and my husband, Michael. Thank u Tony & Mercedes
Benz, excellent way xperience, and Tony is the Best!
5/19/2017
Anthony S. VERIFIED CUSTOMER
Takes too long to get an appointment and kack if lianer cars