Eliseo always goes above and beyond. He’s the best!
1/21/2021
Arthur C. VERIFIED CUSTOMER
Traci was great. On time, everything done.
1/21/2021
Gerald B. VERIFIED CUSTOMER
Very professional
1/21/2021
Mark S. VERIFIED CUSTOMER
Traci Crespo is by far the best service manager with whom I have ever dealt. She is knowledgeable, helpful and very service oriented. She is absolutely my go-to person at Mercedes-Benz!
1/21/2021
BONNIE A. VERIFIED CUSTOMER
Very accommodating
Thank u
1/21/2021
Jon L. VERIFIED CUSTOMER
Anthony was extremely helpful and efficient.
1/21/2021
Robert E. VERIFIED CUSTOMER
Steve is great and very helpful.
1/21/2021
Lala J. VERIFIED CUSTOMER
Anthony makes it easy!
1/20/2021
John S. VERIFIED CUSTOMER
Anthony did a great job and communicated very well.
1/20/2021
Marina B. VERIFIED CUSTOMER
Ms. Myers was by far the kindest most polite car service agent I have ever dealt with at Mercedes of Marin. I hope I’m lucky enough get her each time I come.
Best wishes
Marina B
1/20/2021
Debra B. VERIFIED CUSTOMER
Anthony was in contact via text as soon as he had an update. The maintenance was quick and efficient. We are very happy with RAB Mercedes and their service team.
1/20/2021
Janice B. VERIFIED CUSTOMER
Anthony was perfect. Courteous, friendly, efficient.
Two complaints: I asked to have new windshield wiper blades installed. They were not.
For the past few years, I’ve told everyone what a fantastic job you do of washing the car. Today, it was sloppy, inadequate— pretty awful.
Not at all up to your standards.
1/20/2021
Kathleen S. VERIFIED CUSTOMER
Frustrating to book an appointment for a smog inspection only to find out it wasn't able to be completed (non star service). The work that was completed I was happy with though.
1/20/2021
Guiv N. VERIFIED CUSTOMER
he was very helpful making my cars service a great experience
1/20/2021
Peter O. VERIFIED CUSTOMER
Brittany was great
1/20/2021
Lisa M. VERIFIED CUSTOMER
I have never had such a good experience getting my car serviced. I live in Los Angeles and went to both the Beverly Hills and Santa Monica locations for service. My car was never ready, the cost was astronomical, there was no communication with the service representatives - I could go on and on. I never had a good experience- until today. Anthony was prompt, knows cars inside and out, understood my questions right away, was so courteous and very communicative. He stayed in touch the entire day via text, sent me pictures of the items that had broken, was very candid about what had to be fixed, and what didn’t really need a repair since it didn’t impact the running of the car. When I went to get it (and it was done the same way!) it was very quick to check out and my car was already in the driveway ready to go. And, I think this is the least I’ve ever paid to have my car serviced - a basic service. I’m here because of Covid and will go back to LA. But instead of flying for the holidays, I’ll be driving so my car can be serviced with Anthony.
1/19/2021
HUSEYIN O. VERIFIED CUSTOMER
She is the best
1/19/2021
Gloria R. VERIFIED CUSTOMER
Steven was very helpful. Thank you so much for all you did working with my insurance.
Steven is the best????
1/19/2021
Douglas R. VERIFIED CUSTOMER
She kept me well informed.
1/19/2021
Sabrina G. VERIFIED CUSTOMER
Thanks for the great service! My only recommendation would be to not charge customers for gas if they have to bring car in to get fixed on Mercedes accord :) but otherwise it was very fast service and much appreciate it!