Traci is amazing! I adore working with her. She really cares about her clients and it shows.
12/5/2020
Janis S. VERIFIED CUSTOMER
Very helpful and straightforward. The invoice was exactly as expected and the car was ready when promised.
12/4/2020
Kenneth P. VERIFIED CUSTOMER
Steven was helpful and professional in every way 10/10
12/4/2020
Wesley H. VERIFIED CUSTOMER
Thank you
12/4/2020
CHARLES B. VERIFIED CUSTOMER
She’s knowledgeable, thorough, and thoughtful ... a delight to work with. So all you can to keep her.
12/4/2020
ROBIN I. VERIFIED CUSTOMER
All well
12/4/2020
Barbara D. VERIFIED CUSTOMER
You are a lucky company to have Brittany on your team, she’s amazing !
12/4/2020
Bridget W. VERIFIED CUSTOMER
He was very welcoming and I enjoyed my experience very much
I will ask for him to help with my future services
12/4/2020
William W. VERIFIED CUSTOMER
Angelo did a very good job. He stayed late to deliver my car to me upon completion of the work. He actually washed the car himself as the car wash staff had already left for the day. Very pleasant to work with, and very knowledgeable.
12/3/2020
DEBRA B. VERIFIED CUSTOMER
Brittany was very kind and helpful! Thank you...
12/3/2020
Nora F. VERIFIED CUSTOMER
Brittany was great
12/3/2020
Corey M. VERIFIED CUSTOMER
He went above and beyond to help me. Excellent customer service!
12/3/2020
STEPHANIE A. VERIFIED CUSTOMER
Had to wait a little longer than usual at drop off and pick up. The floor on the back seat wasn’t vacuumed but the rest of the car was nicely washed and cleaned. The employees are friendly and helpful though. Overall a good experience that’s why I keep buying Mercedes.
12/3/2020
Uday S. VERIFIED CUSTOMER
Eliseo is amazing.
12/3/2020
Lisa D. VERIFIED CUSTOMER
Lack of communication from service advisor. I called to find out about my car and was told I’d get a return calll. That didn’t happen. I called back the following day and relayed my experience and finally got a return call. I was disappointed is the original lack of communication.
12/3/2020
Cleo A. VERIFIED CUSTOMER
Traci was awesome! Thank you Traci, for all your help and communicating with me throughout my process at Mercedes of Marin!
12/3/2020
Darrin L. VERIFIED CUSTOMER
Very communicative and responsive!
12/3/2020
Matthew C. VERIFIED CUSTOMER
Traci is the best. Takes care of everything with a smile and a sense of humor, on time and just the way she promised. Best service I’ve ever had in almost 20 years owning a Mercedes.
12/3/2020
Jarno L. VERIFIED CUSTOMER
The check engine light ended up being a false alarm. Admittedly it happened on thanksgiving week, but it still took literally a week to get the vehicle back. We had already scheduled/paid plans to travel further up north, and i was particulary dissatisfied to find out that the loaners are not allowed to leave 80 mi radius. This resulted hundreds of dollars of costs to me because of car rental. And then it was just a false alarm.
Honestly this is not what i would expect from a premium car manufacturer, especially with a vehicle that is definitely above the common price point.