Very good customer service and got everything done I needed plus more!!! Help out a lot every time I need assistance at Mercedes and very polite!!
11/20/2020
Sean C. VERIFIED CUSTOMER
Angelo communicated well throughout my service and got my car problem fixed in just a few short hours while I waited in the lobby. Great customer service.
11/20/2020
Bridgette E. VERIFIED CUSTOMER
Mr. Gomez was courteous professional and attentive, he made sure that servicing of my vehicles was done correctly. Also my vehicle was completed in a timely manner
Thank You
11/20/2020
Terah B. VERIFIED CUSTOMER
Thank you Brittany, best experience at Mercedes I’ve ever had!
11/20/2020
Daniel L. VERIFIED CUSTOMER
Angelo went above & beyond in every way. He returned my calls (2) almost immediately and made certain all was not just “to” my satisfaction, all was truly beyond. Case in point: he had 3 small nicks in the paint touched up for me at no charge. That level of customer service most assuredly leaves a damned good impression on the customer! And of course the work performed (B Service plus (4) new tires) seems top notch. It is for these reasons I choose to keep coming back to Marin, despite the fact I live in the East Bay.
11/20/2020
John H. VERIFIED CUSTOMER
Traci is fantastic. 5 Stars.
Check in was a little delayed with the guys that we’re checking people in at the drive up area but that was not her fault. The Computer system wasn’t working properly.
11/19/2020
Wendy I. VERIFIED CUSTOMER
Great customer service! Very attentive to our needs and always in constant communication in regards to service, needing a ride, and information.
11/19/2020
Tim H. VERIFIED CUSTOMER
Still waiting for Anthony to get back to me regarding extending my maintenance plan.
11/19/2020
SANDRA F. VERIFIED CUSTOMER
Traci did an excellent job of coordinating my car service!
11/19/2020
Diane P. VERIFIED CUSTOMER
The reason I am a loyal customer a Mercedes is because I work with competent professionals Eliseo and Max
Diane P
11/19/2020
Sheila S. VERIFIED CUSTOMER
Traci is the best! She is always friendly, helpful and quick!
11/19/2020
Matthew C. VERIFIED CUSTOMER
Traci is an MVP. She always takes care of me and anticipates what is needed to be done and doesn’t BS me about the timing of the completion of the service, that’s especially appreciated.
11/19/2020
LAURA O. VERIFIED CUSTOMER
Prompt. Safe. And great communication
11/19/2020
Melissa S. VERIFIED CUSTOMER
Excellent service by Eliseo. Getting a service appt with a loaner took 2 weeks, which seems a bit much.
11/19/2020
Joshua S. VERIFIED CUSTOMER
Brittany was great and kept me in the loop the entire time. Made the whole process very easy
11/19/2020
Heather W. VERIFIED CUSTOMER
Traci is amazing. She has helped me through a difficult situation of my car having major repairs and it’s only 7 years old! What?!? Even I can’t believe it. Here I thought when I was buying a Mercedes I’d have at least 10 years on it. Now I need to figure things out and Traci was very empathetic to my situation.
11/19/2020
Jacklyn J. VERIFIED CUSTOMER
Well do!
11/19/2020
Josette C. VERIFIED CUSTOMER
Eliseo is the reason I have my car serviced at MB of Marin. He is always pleasant to deal with.