Mercedes-Benz of Marin Auto Repair Service Center

Eliseo is the reason i keep buying Mercedes, so knowledgeable and makes it so easy

Eliseo was attentive and personable as well as efficient.

Brittany is very pleasant and thorough

Time and again Angelo has proven and continues to prove that he is a very reliable and efficient advisor based on my multiple dealings with him.

Steven was great, he explained what was wrong with the car and made sure it was fixed. He was courteous and professional.

Elysio is, and always has been, the gold standard for your service business.

Elliseo is a pleasure to work with...during this appointment and always! I really appreciate his personalized service, sense of humor and the fact that he really wants to find the beat solutions for my car.

I was charged for fueling this time and the previous time, where as I filled up the tank prior turning in the car.. No one returns calls despite my attempts.Communication is lacking in the service department.

Anthony helped me quickly and showed to be a great waiting area where I could do work while the car was being worked on. Anthony was friendly and made me feel welcomed. Thank you for continuing to work during a pandemic!!

He provides outstanding service

The attention and professionalism are greatly appreciated!????

Angelo and everyone that helped me at the dealership was so nice and helpful. I would recommend them to anyone.

She was great

Anthony was very pleasant and helpful. I was completely happy with the service

Traci, Is patient and has a bright smile! I appreciate the her input on repairs and parts that I need. Thanks to the staff at Mercedes

Traci was welcoming and efficient . She processed the loaner vehicle quickly My car was ready for pick up and Clean. Thank you Traci

Anthony was professional, efficient and kept me well-informed on the progress of my vehicle.

I initially was told about the diagnostic fee but that it would be waived if I got the service needed which later was not the case. I got a rental car that I couldn’t use because I lived outside of the limits and so I had to borrow another car from a friend. I ultimately was told I could use it without restrictions as my car was in the shop for 14 days however I was told I could use it freely the day before the service was done. When I got my car back and entered it the shifter case was lifted off the and I hadn’t been told anything about it. When questioning it they claim that it had been glued and that it wasn’t their fault and I was literally handed a bottle of super glue to glue it back myself. My car key once returning home would not lock my car I bought a new batteries but it still would not work. I took it to Mercedes-Benz in Santa Rosa and they are now saying that the key isn’t sensing the car. I seem to have more problems after getting my car back then the initial problem I wanted fixed. I was often told I would get calls on certain days for updates and usually didn’t get the call, I’d have to call myself to check in and see what was happening. Communication was poor and quite frankly I was not Impressed or satisfied.

It was a good experience and I left there happy and satisfied Thank you for your kind consideration

It was a pleasure meeting Brittany. She was very helpful.