Traci was great, communicated well, stayed on top of progress.
9/19/2020
Manizhe F. VERIFIED CUSTOMER
Anthony was very quick to get the job done and get the car back to me
9/19/2020
Anders N. VERIFIED CUSTOMER
Brittany was great and kept me informed all the way along in the process. Much appreciated!
9/19/2020
Dennis G. VERIFIED CUSTOMER
Everything seems ok. Timely service, and I like the pickup and delivery.
9/18/2020
HELEN B. VERIFIED CUSTOMER
So happy that Brittany Myers is our service rep.
9/18/2020
Sabrina H. VERIFIED CUSTOMER
Great customer service!
9/18/2020
Richard H. VERIFIED CUSTOMER
A few things: a sizable rag was left on the front passenger seat. In time of COVID, I don't appreciate that. Also, cost of rotor, sensor, pads abt twice that of brake specialists in the area. I've been a loyal customer but I'm not happy abt a 100% markup and it may influence my next purchase, as I'm about to buy another car. Not the first time I have felt that Service isn't quite as trustworthy as I would like.
9/18/2020
Sandra S. VERIFIED CUSTOMER
Well done. Thx Traci
9/18/2020
Barbara G. VERIFIED CUSTOMER
Well done - very good service as always
9/18/2020
Esther C. VERIFIED CUSTOMER
Traci, as always, helps us in exemplary ways above and beyond what I could ever ask for. Always very kind, engaging, friendly and committed to taking care of each individual request I needed to make. So, grateful she is on your team!
9/18/2020
Jeanne V. VERIFIED CUSTOMER
Great work!! Thanks.
9/18/2020
LOUIS H. VERIFIED CUSTOMER
Traci is a gem. Easy to work with, affable and quick! Never have to worry when I bring the car in. Thank you thank you!
9/18/2020
Ain A. VERIFIED CUSTOMER
Yes.
9/18/2020
Melissa S. VERIFIED CUSTOMER
Bravo for Eliseo all was perfect sympathetic to family funeral & we arriving early so made sure we hit out in timely manner for family emergency’s
5 stars!
9/17/2020
Sarah D. VERIFIED CUSTOMER
Traci is a dedicated professional. She always goes out of her way to ensure complete customer satisfaction. And, she’s fun to work with!
9/17/2020
Tara D. VERIFIED CUSTOMER
Angelo was timely and thoughtful in his updates. Service was performed to my expectations. Loaner vehicle was great. Thank you!
9/17/2020
Jessica S. VERIFIED CUSTOMER
Car wash washed but not clean when I picked it up. Would have liked for it to really be clean without ash dust covering the entire car. Steven said ash does not damage the paint. This is wrong. He is lying and not reliable.
Would like loner car agreement specified upon pickup. Gas was not full and expected to be full upon return. I should not be responsible for filling gas I did not use.
Steven was not knowledgeable about the work done. He was not able to point out what was done. Needed the service technician to show this.
I expected better service.
9/17/2020
Nick Y. VERIFIED CUSTOMER
Thank you
9/17/2020
Theresa D. VERIFIED CUSTOMER
Brittany is a great asset to your business. She took the time through out the day to keep me informed and when I had questions she responded almost immediately. I have been going to what was RAB and now Mercedes of Marin for 30 years and I am so impressed with her customer service. She has also been like this on my previous visits.
9/17/2020
Lisa G. VERIFIED CUSTOMER
Traci’s service was impeccable. She should get a promotion!