This was my first interaction with Traci as my previous service agent is not longer with MBZ. Traci was helpful and personable. I look forward to future interactions with her.
8/1/2020
Minhtam N. VERIFIED CUSTOMER
We’d like to appreciate her professional services. She do a great job and Thank you so much
8/1/2020
Brenda B. VERIFIED CUSTOMER
Excellent service by Traci!
8/1/2020
CELIA G. VERIFIED CUSTOMER
Eliseo provided outstanding customer service. I had my car serviced at your facility but because of the great care that I got from Eliseo I am seriously considering having my maintenance work done at your location moving forward. You are lucky to have such a fantastic employee! It’s a rare find to meet someone with such positive energy and patience.
8/1/2020
David B. VERIFIED CUSTOMER
Traci is terrific!
8/1/2020
Eleanor P. VERIFIED CUSTOMER
Eliseo and the entire staff were very helpful, professional and courteous and resolved the issue immediately.
8/1/2020
Vincent G. VERIFIED CUSTOMER
She is wonderful
8/1/2020
DIANE K. VERIFIED CUSTOMER
Brittany was professional and friendly.
7/31/2020
George Z. VERIFIED CUSTOMER
He always provides good service, very knowledgable and reliable
7/31/2020
William D. VERIFIED CUSTOMER
Excellent job by stagf
7/31/2020
Robert K. VERIFIED CUSTOMER
She was friendly and knowledgeable but I do need to have some follow up with her so I need her to call me can you expedite that
7/31/2020
Trina L. VERIFIED CUSTOMER
Traci does a very complete, professional job. I really like working with her.
7/31/2020
Sandra E. VERIFIED CUSTOMER
I was very satisfied! She was very sufficient and very polite!
7/31/2020
Kenneth P. VERIFIED CUSTOMER
A piece of the undercarriage splash guard became unclipped and fell off snapping and breaking within one week of owning the car. When I brought it in I was told it would be covered by the dealer. 3 to 4 weeks later after they finally received the part they changed their mind saying I have to pay because I must’ve hit a curb or had an accident. I was told it’s not a factory defect so I’m responsible for it. Either the clips holding the piece in were defective or the technician doing the certified inspection neglected to fix the issue. Also the guy moving cars told me if I had bought a new car instead of a used one they would’ve fixed it no problem was a nice touch to ruin my day and my dream car purchase. Thanks Mercedes Marin...
7/31/2020
Heidi B. VERIFIED CUSTOMER
Thank you.
7/31/2020
Leonard P. VERIFIED CUSTOMER
Traci was wonderful from start to finish.
We greatly appreciate her professionalism.
7/31/2020
DAVID P. VERIFIED CUSTOMER
Steven is professional as well as pleasant. Enjoyed working with him.
7/31/2020
Sangwa E. VERIFIED CUSTOMER
Thanks !
7/31/2020
Hugh C. VERIFIED CUSTOMER
Very Good
7/30/2020
Linda C. VERIFIED CUSTOMER
Traci is very professional and helpful. She provides excellent customer service and is always very helpful. We enjoy working with her. and her fun personality. Hard worker. Brian and Linda Loomis