She did a good job in Mgn the job as she kept me informed and got the job on a timely basis. C Hunt
6/30/2020
Kay M. VERIFIED CUSTOMER
Accommodating and a quick resolution.
6/30/2020
James R. VERIFIED CUSTOMER
Eliseo made the effort to make the experience ok.
6/30/2020
MICHAEL C. VERIFIED CUSTOMER
My first experience working with Angelo was phenomenal. Please let him know how much I appreciated his professionalism and going the extra mile.
I know I keep harping on this for the entire two years that I’ve been having both my C series cars serviced at MB of Marin is that my car is ALWAYS given back to me with countless amounts of grease from the mechanics and car wash guys boots. Kicked up on the doorsills transmission jump
And the dead pedal area and the entire drivers side floor mat.
I recalled that your website states you have a new level of hygiene as a result of Covid 19. I couldn’t find any hygiene improvements. Angelo personally got some Sprayway Cirtus Grease cleaner to wipe it up most of the grease deposited from your mechanics.
$900 for an A Service getting your car back dirty is a drag. I will be returning with my 2006 C280 on the 7/13 for service. I’m hoping you can take the time to make sure my car is returned as I gave it to you.
Thank you.
6/30/2020
Bruce P. VERIFIED CUSTOMER
Both Eliseo and Robert were very helpful, as usual
6/30/2020
Julie Z. VERIFIED CUSTOMER
His attitude I can not say is customer service.
Very UNPLEASANT EXPERIENCE.
6/30/2020
Florentino A. VERIFIED CUSTOMER
My service tech Eliseo is great so far the ca seems to be running fine. The only issue I had was the loaner car, while the car itself was fine (A220), it still has some old snack wrappers on the driver side door, what looked like a broken earring (costume type not a real jewel type) in the middle compartment and the inside front window had a slight film that I needed to wipe down. With the CV19, I thought there might have been a better job. But as mentioned Eliseo is great, very customer focused and knowledgeable. Tino Albiento
6/30/2020
William H. VERIFIED CUSTOMER
His flexibility in handling my small request and his way over the top and most efficient service sure made all go quite smoothly!
6/30/2020
Julie D. VERIFIED CUSTOMER
Angelo is exceptional - don’t lose him! All your consultants are professional & knowledgeable but Angelo stands above the rest. His calm, respectful demeanor would make him a greater instructor/mentor for demonstrating Best Practices instructor. Thank you.
Julie D
6/29/2020
Sheila S. VERIFIED CUSTOMER
Traci is great! She is always professional, helpful, accommodating and communicative! She’s a great asset to RAB.
6/28/2020
David L. VERIFIED CUSTOMER
Very accommodating and efficient.
6/27/2020
Gino C. VERIFIED CUSTOMER
Eliseo was great and thorough.
6/27/2020
Eric M. VERIFIED CUSTOMER
Traci, as always, was professional and efficient. She was friendly and easy to talk to. Knowing that my MB lease was coming to an end soon she shared information on some of the changes since my last purchase in 2017, and offered to arrange to have Peter Ansell assist me with the end of current lease and beginning of new lease or purchase. It’s nice to be treated so well by a service advisor. It reflects well on the dealership and go a long way towards maintaining long term customers.
6/27/2020
DEAN S. VERIFIED CUSTOMER
Traci was spot on with communication!!
6/27/2020
Kiu P. VERIFIED CUSTOMER
Eliseo is fantastic, wonderful to work with!
6/26/2020
Frank T. VERIFIED CUSTOMER
Traci was excellent
6/26/2020
JILL M. VERIFIED CUSTOMER
Traci worked hard to understand the vehicle problems and also to review and compare to our last visit. Thanks Traci!
6/26/2020
Bill B. VERIFIED CUSTOMER
Great service as always, thank you Britney and team