When the service department was unable to identify the problem with our car, the service manager, Eric, was rude to me basically telling me I was stupid and was making things up -- As though I would purposely spend the greater part of my day while on vacation having my car towed and sitting around in a service center or waiting around while the rest of my family enjoyed the day. Had he said "We're sorry, we couldn't pinpoint the trouble at this time. Take it back to your dealer." I could live with that. But to be treated like a fool is unacceptable. There is no excuse for rude behavior. I was very disappointed because he'd been very nice about making the appointment to let us tow the car in for service.
3/19/2017
MARCELLA P. VERIFIED CUSTOMER
He was on the ball sufficient and kept me updated
3/19/2017
Lourdes C. VERIFIED CUSTOMER
Please contact me at ****-****-xxxx
3/19/2017
Joel C. VERIFIED CUSTOMER
The worst service I have ever had. I do not plan to ever come here again
3/18/2017
David A. VERIFIED CUSTOMER
Very professional demeanor, and great service oriented attitude & atmosphere.
3/18/2017
Jose R. VERIFIED CUSTOMER
Thank you for the great service!
3/18/2017
Roxane D. VERIFIED CUSTOMER
Very friendly and helpful staff. Thank you so much.
3/18/2017
Kendra D. VERIFIED CUSTOMER
Thanks for going the extra mile!
3/18/2017
Rose B. VERIFIED CUSTOMER
Because I was well taken care of Rancho was my first stop for shopping for my new car...Mike did stellar for me...!
3/18/2017
Jay C. VERIFIED CUSTOMER
He was very courteous, professional and listened to my concerns I had
3/18/2017
Sylvia C. VERIFIED CUSTOMER
Very happy with service and Joann. Thank you.
3/18/2017
Linda S. VERIFIED CUSTOMER
Very fast efficient service!!!
3/18/2017
John L. VERIFIED CUSTOMER
He did an excellent job. Was in contact we me all the time
3/18/2017
Daniel R. VERIFIED CUSTOMER
Cassie was very helpful with my vehicle and kept me updated with the the work
3/18/2017
Tim H. VERIFIED CUSTOMER
The work was completed in a timely manner
3/18/2017
George B. VERIFIED CUSTOMER
Mr Tarpley is very professional and competent. He is a credit to Rancho Motor Co. Completely satisfied!
3/17/2017
JOHN S. VERIFIED CUSTOMER
See you next time !
3/17/2017
DAVE M. VERIFIED CUSTOMER
Everyone was very pleasant and kept us well informed Sherry Mueller
3/17/2017
Tammy P. VERIFIED CUSTOMER
Mr.Tarpley was perfect. Kind, courtesy and professional. It was a pleasure doing business with him.