Even though it was so buzy..Joan gAve me excellent service and a great review on the conditions of my vehicle..allwYs happy to be a customer and a loyal employee of Rancho Motor Co..????
3/13/2017
Milton L. VERIFIED CUSTOMER
My car is making a vibrating sound and I was told they could not even take a look at it. I had my oil change appointment at 9:30 on saturday 3/11/17 and it took 2 hours to finish.
3/13/2017
Jose T. VERIFIED CUSTOMER
Everything went smooth. No problems with Joann. She was very helpful.
3/13/2017
Kelley R. VERIFIED CUSTOMER
I had an appointment at 11:30am and I was waiting for my car. At 1:30pm I asked if car was done. He said no. I sat around for another 30 minutes and then another lady asked me if I saw my car. I said no. She called to find the status out and they hadn't even started my car. I was originally told it would be 2 hours. I didn't leave until 2:45pm and probably only because the lady called back there and they put a rush on it. Appointments seem to not matter well at least on a Saturday. If you don't schedule all staff then probably should only accept appointments. Waiting 3 plus hours for an oil change and tire rotation is ridiculous in my opinion.
3/13/2017
Roland K. VERIFIED CUSTOMER
She is all ways appreciated and a job well done thanks
3/13/2017
Sarom O. VERIFIED CUSTOMER
Eric was superb! I was already dreading the recall work needed to be done on my Malibu, but Erick explained the recalls and what was to be done. He gave me an estimated time and said he'll try his best to make it as fast as possible. From the long lines, I could tell they were busy and I just knew it was going to take a long time. After about 3 hours I get a text saying that my vehicle would be ready to go home and not long after that Erick called for me to tell me the work was done. when I went to pick up my car he was there just as cheerful as when he first greeted me. Explained and highlighted what was done to the car and that there was no problems with it. Service was fast and friendly. So far one of the best experiences I've had at a service department.
3/13/2017
Susan C. VERIFIED CUSTOMER
Not just William but the whole staff is AMAZING!!!!!!!!!!!!!!!!!!!!!!!!! They truly are. I am blessed to do business with your guys!!!!!
3/12/2017
Bessie S. VERIFIED CUSTOMER
Great customer service. Jon answers all questions and always with a smile! Thank you for a good job.
3/12/2017
Andres S. VERIFIED CUSTOMER
The problem not only persists but is actually worse. Cannot return car to dealer until Monday. Highly disappointed.
3/12/2017
Charles K. VERIFIED CUSTOMER
I was told it would take 1 hour and when I went to see if my car was done. It was sitting there waiting on me. Great job.
3/12/2017
Asad S. VERIFIED CUSTOMER
Thank u for the great service
3/11/2017
Roberto M. VERIFIED CUSTOMER
Excellent service
3/11/2017
DOYLE T. VERIFIED CUSTOMER
The Servis was great I will always take my car to them
3/11/2017
Julito T. VERIFIED CUSTOMER
I was satisfied with the service
3/11/2017
Micheal D. VERIFIED CUSTOMER
Very polite and understanding. She suggested various fuild change based on my heavy towing.
3/11/2017
CARLOS S. VERIFIED CUSTOMER
Will is the best I would get back to him he's a great service writer
3/11/2017
Priscilla S. VERIFIED CUSTOMER
Eric was very professional and courteous
3/11/2017
Brenda B. VERIFIED CUSTOMER
She was great help!
3/11/2017
Carolyn M. VERIFIED CUSTOMER
I did have to wait for over 25 min. For him to help me. He said he want told I was there. Outside of that all was fine.