I dropped my car, received a txt it would be completed at 11am. 4 1/2 hours I inquired and was told the txt is just auto texted and not true. That's very irritating. I had my two young grand daughters with me. At 1:30 I told them to just give me the car. So they never found the problem and now I need to go back again. Your service used to be so good, that's why I drive up from Mission Viejo rather than go to someone else, but it's going down hill. We have bought 3 cars from you. I will say your waiting facilities are excellent.
Don't send these misleading texts to people. The woman next to me was angry too
7/4/2017
Brenna S. VERIFIED CUSTOMER
Kyle was very nice and I appreciated him checking on any recalls prior to checking me in.
7/4/2017
Thomas C. VERIFIED CUSTOMER
Welcomed me as a friend. He has been my service manager servers times in the past and as always was again a courtiious and very helpful representative of your company. Thanks much
Tom Conlon
7/4/2017
George H. VERIFIED CUSTOMER
Great job again. Great communication & followup,
7/4/2017
Mary C. VERIFIED CUSTOMER
Mr. Velasquez was very efficient and he took care of me right away. He was very helpful. I really liked the fact that my car was ready and ready to go by 11:00 a.m. Thank you
7/4/2017
Kathleen W. VERIFIED CUSTOMER
I came in today for oil change and to fix the little rubber guard under the front of car on the right hand side. Kyle said it was fixed all they did was pop in back n. When I got home I noticed the left side was not attached. Not sure if that was like that before And I called back to tell Kyle what I said. The service girl said he would call back. Never heard back. Now what
7/4/2017
Ivin H. VERIFIED CUSTOMER
Prompt,professional service. I am always informed about the progress of the repairs. Never any surprises about cost.
7/4/2017
Margaret R. VERIFIED CUSTOMER
Very professional and nice. Wish every one at hardin would be like that.
7/3/2017
Jeannette G. VERIFIED CUSTOMER
I can count on Richard for the best customer service. There are others, too.
But Richard is my go to guy!
7/3/2017
Raquel R. VERIFIED CUSTOMER
A strange thing happened. When I took my car into the Hardin Service Certer, I had almost a full gas tank and when I pick it up, it seems that almost a quarter of a tank of gasoline was missing. How can this be possible?
7/3/2017
Sara W. VERIFIED CUSTOMER
He was nice and professsional. No complaints.
7/3/2017
Viviana G. VERIFIED CUSTOMER
Thank you for sending this survey. I was very happy with the customer service staff (the gentlemen that sit at the service desk and the one driver). Outstanding and very dedicated to their jobs. No complaints there however this message goes to the officers that make the decision of not providing transportation for people that only have one (1) car. As you know I dropped my car for service and was able to a ride back home but when my car was ready I have no way of getting there. I had to get a taxi and paid to have someone tack me back and pick up my car. Hope to hear from you regarding this concern. Beyond that the service the customer service that is provided from the people that was there it's outsatn and they go be young to keep us the customers as happy as possible. Again hope to hear from you officers and CFO about this. Thank you, sincerely a customer.
7/2/2017
Rima S. VERIFIED CUSTOMER
The car runs and handle very well.
7/2/2017
Irma M. VERIFIED CUSTOMER
Mario was very helpful and polite. He has helped me before and always pleasant. Service was done faster than quoted, which was great!