The service advisor patronized me and belittled me. He attempted to upsell me a service, which he said was required at 30,000 miles. I purchased my vehicle with 27,000 miles at Hardin hyundai and was never told about this service. I have done all of my services at Hardin hyundai, but feel this will be my last visit. I feel it is unfair that I spend 320 on the service he was recommending (hybrid serpentine generator belt). I asked him to verify with the extended warranty to confirm it was not covered several times, but was negligent to make the call. He told me he has been doing this for 7 years and was 99% sure it was not covered. I didn't need him to argue with me. One of the other advisors had to step in and tell him to make the call. He finally made the call, which lasted no more than 3 minutes. I was his first appointment and he had no others waiting, which is why I don't understand why he didn't want to help me.
2/28/2017
TONICA M. VERIFIED CUSTOMER
He was wonderful as always. I actually drive out of my way to Hardin because of him. He is always honest, kind and above all makes sure I am happy before I leave. He is patient and willing to answer any question I throw at him, and believe me I have a lot of questions. That man deserves a raise!
2/28/2017
CRISTINA B. VERIFIED CUSTOMER
Excellent service as always :)
2/28/2017
KAYLIE S. VERIFIED CUSTOMER
The job was done well and in the amount of time expected. I also appreciated the free car wash.
2/27/2017
ANTHONY S. VERIFIED CUSTOMER
I found matthew to be highly unhelpful and unfocused on customer satisfaction. Probably one of the worst service experiences I've had at Hardin Hyundai.
2/27/2017
DONALD H. VERIFIED CUSTOMER
All of the paper mats (3) were left in the car
The seats and mirrors were all changed and not changed back
The lights were turned off from the automatic setting
Kyle did a great job and I appreciate his service but the
Mechanic working on it should have not moved the settings
And if so but it al back correctly and the floor mats should have been taken out
I work at a mechanic shop and I know that wouldn't have
Happened at our shop
2/27/2017
HECTOR T. VERIFIED CUSTOMER
Matthew was thorough going over what service my genesis needed and cost.
2/27/2017
ANH N. VERIFIED CUSTOMER
Leonel was so helpful and greeted me promptly upon my arrival. I appreciate the recommendations he made to keep my car up to par. Excellent service and experience as always.
2/26/2017
MANUEL D. VERIFIED CUSTOMER
Awesome service
2/26/2017
SOLANGE S. VERIFIED CUSTOMER
I was very happy with the service I received
2/26/2017
KARAN V. VERIFIED CUSTOMER
Matt **** went out of his way to provide excellent service. Me and my brother took 2 cars and he was more than happy to help both of us. He was prompt and had a very positive attitude. He gave us the car back within the promised time frame and helped us get discounts. Me and all my family members definitely love Hardin Hyundai and employees like Matt **** make the servicing process simple and hassle free. Will definitely be coming back to him in the future.
2/26/2017
TRACI F. VERIFIED CUSTOMER
Mario was wonderful & was able to get me out of there sooner than i expected i was completly satisfied
2/26/2017
ISRAEL M. VERIFIED CUSTOMER
Great customer service.
2/25/2017
SYLVIA R. VERIFIED CUSTOMER
Mario was great. But they forgot to wash my car
2/25/2017
SALVITORE N. VERIFIED CUSTOMER
YES, Mr.Ayala really did a great job on our vehicle and we will continue using your service department. Mary Helen and Sal Napolitano
2/25/2017
MARTHA P. VERIFIED CUSTOMER
It was easy. Very satisfied.
2/25/2017
LANCE M. VERIFIED CUSTOMER
Richard was great
Thank you for your friendly service