Had to wait a long time, but the service ultimately was very good.
8/22/2023
Aleen H. VERIFIED CUSTOMER
Jason was very helpful
8/20/2023
Gloria F. VERIFIED CUSTOMER
Great customer service, very attentive to my vehicle needs.
8/20/2023
Serenity N. VERIFIED CUSTOMER
I believe you guys did something to my brakes to make my brake light come on which is very strange and I do not think I’ll be doing service with you people anymore .
8/19/2023
William S. VERIFIED CUSTOMER
Jillian worked hard to ensure my satisfaction with the Sutton Ford experience. I'd definitely seek her out for future encounters...
8/19/2023
Anita N. VERIFIED CUSTOMER
He was a great help with my car.
8/19/2023
Mary Ann. VERIFIED CUSTOMER
Always a pleasure
8/19/2023
Murray D. VERIFIED CUSTOMER
Good evening, service I received from Sutton Ford was excellent very professional and will be back if necessary and Melissa did a very good job helping me.
8/19/2023
Michael N. VERIFIED CUSTOMER
Yes, I am truly satisfied with Jason in the Quick Lane Dept team… They go above and beyond the call of duty… He calls you back in a timely manner instead of waiting around wondering if some one going to call me back.. I truly appreciate the great service that is given to me…. Thank you
8/19/2023
Andrea T. VERIFIED CUSTOMER
None
8/19/2023
Patricia R. VERIFIED CUSTOMER
The service is great. They kept us very well informed on everything going on, time wise and everything was great, except for, there is always an except for. When we got our car back who ever had driven it had grease on their shoes and so it was on our floor mat. I do not know why they did not put floor mat papers down?
8/19/2023
William H. VERIFIED CUSTOMER
The phone responsiveness was worse than terrible . I was on the phone for almost an hour being bounced around thru 3 or 4 separate people without getting a simple service appointment. This made no sense. The only real help I was able to get was from ithe Sales Manager after driving to the dealership after work and of course the service department was then closed . The sales manager took the leadership role , made a decision and got me the appointment which was impossible to do over the phone after more than 4 separate phone calls . A Safety Recall appointment shouldn’t been that difficult . Last visit for anything. I love the Sutton family but the current dealership phone and service departments protocols as well as related personnel to those departments need major retooling and customer relations training .
8/19/2023
Luther H. VERIFIED CUSTOMER
Very Professional
8/19/2023
Rose W. VERIFIED CUSTOMER
Happy about the perseverance displayed by them regarding finding parts for my older Lincoln.
Tommy in Parts also.
Grateful for their ongoing efforts.
Sincerely,
Rose and Terry Wiley
8/18/2023
Shelly D. VERIFIED CUSTOMER
Friendly, smart and nice to work with
8/18/2023
Daniel S. VERIFIED CUSTOMER
She was fantastic very professional
8/18/2023
Jim S. VERIFIED CUSTOMER
We will see if I get my refund
8/18/2023
Regina F. VERIFIED CUSTOMER
Very satisfied with the service
8/17/2023
Vernell H. VERIFIED CUSTOMER
Jessica was very welcoming and professional
8/17/2023
Tremaine F. VERIFIED CUSTOMER
The lady who checked me in was very nice and helpful