Jason is personable, knowledge and a breath of fresh air to your service/Quick Lane team. When I purchased my car in 2020. I decided to
have all my service work done at SF. I was more impressed with your service at Quick Lane than I had ever been at Planet Honda or Joe Rizza Lincoln. I had decided to have all of my work for my 2013 Lincoln MKZ and 2019 Tauras done at Sutton Ford. My problem was that I had purchased a set of tires in 2022, but when it came time to use the road hazard plan, no one could find the original purchase in your system. I purchased my next set of tires at Discount Tire. When I recieved my "Works" postcard and returned to Sutton, miraculously Jason was able to find the purchase and the associated points accrued on my Ford Pass Rewards card in your system. This may not have been a miracle but it's more than anyone else had been able to do in 3 years. Thank you Jason, for taking the time to complete a simple task that no one else had been able to do. So,in the words of Arnold Swartzanenegger, "I'll be back."
7/31/2024
Natalie R. VERIFIED CUSTOMER
Professional, friendly, courteous and knowledgeable.
7/31/2024
Shana S. VERIFIED CUSTOMER
Thank you, Victoria for such great customer service. I felt safe and heard and valued as a customer.??
7/31/2024
Sybil P. VERIFIED CUSTOMER
I spoke to Jason on Saturday about my tires sensor indicating low air pressure. He said to come in on Monday. Upon arrival a technician was assigned to determine which tire to service. When inspection completed, Jason made a call to confirm that the tire was still covered and repairs would be made at no charge to me! He made certain that everything would be taken care of before leaving for his lunch break.When he returned he was surprised I was still there. I advised him I was told that Sutton had only one tire machine and another service technician was taking care of 3 tires before mine.
7/31/2024
John R. VERIFIED CUSTOMER
She was very helpful and professional.
7/31/2024
Tammy B. VERIFIED CUSTOMER
He was extremely helpful and got my car serviced right away.
7/30/2024
Nicholas L. VERIFIED CUSTOMER
Melissa was great and very informative of everything being done to my car!
7/30/2024
Clarence C. VERIFIED CUSTOMER
Jason was awesome like always, very helpful. But the only I don’t like about Sutton is u guy’s do a very BAD job at explaining the warranties. It’s like no matter which one you have it’s all just stipulations with it use it
7/30/2024
Chenitta W. VERIFIED CUSTOMER
Jason is provides outstanding customer service and is ver knowledgeable
7/30/2024
Lenora J. VERIFIED CUSTOMER
Thank Jason , for being professional, Four explain it to me about what my truck needs
7/29/2024
Evans T. VERIFIED CUSTOMER
Excellent Customer Service.
7/28/2024
Andre G. VERIFIED CUSTOMER
She was professional and courteous.
7/28/2024
Charles R. VERIFIED CUSTOMER
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7/28/2024
Margaret M. VERIFIED CUSTOMER
I am always satisfied with my service when I come to Sutton Ford Jason and Conner always make sure that I kept inform of everything that’s going on with my vehicle professional as always. ???? percent satisfied
7/28/2024
Willie Q. VERIFIED CUSTOMER
I have had working my auto comleted out of state and at other dealerships. Service centers data need to be coordinated so accurate assessments can be made of auto health. I received a recommendation for a repair I believe was completed at a Indiana dealership I use sometime but Sutton ford could cross reference the files. This creates a problem for me as my paper receipts are immediately accessible for review so I can't determine what service is needed.
7/27/2024
Tamie G. VERIFIED CUSTOMER
The young man is very professional and courteous
7/27/2024
Edward Y. VERIFIED CUSTOMER
Jillian does an excellent job of taking care of my service needs of my car.
7/27/2024
Angela S. VERIFIED CUSTOMER
Always great service at Sutton Ford. Victoria was very personal yet professional. Ensured all needs were met.
7/27/2024
Karen H. VERIFIED CUSTOMER
I always work with Jillian and she is always professional and caring when doing so.
7/27/2024
Gene T. VERIFIED CUSTOMER
As usual Jason was great. On time and I am completely satisfied. Jason handles everything very professionally!