Jillian us always very processional, courteous, and helpful. All of your employees should follow her example.
4/25/2017
Veronica M. VERIFIED CUSTOMER
Melissa was extremely efficient in getting me in and out with my recall repairs completed. I'm thankful for the prompt service and professionalism she displayed. Looking forward to having future services done at your facility! Thank you!
4/25/2017
Patti K. VERIFIED CUSTOMER
As usual, Melissa makes the whole experience go smoothly from setting the appointment, to making service decisions, to choosing tires, to maximizing coupons and rebates. We will keep returning to Sutton for this great service! We will keep buying Fords. Thank you!!
4/25/2017
Annette B. VERIFIED CUSTOMER
Great services and professionalism
4/25/2017
William H. VERIFIED CUSTOMER
Could someone call me about the extended warranty I bought when I bought the truck. I was told that it would cover everything but regular maintenance
4/25/2017
Nicholas P. VERIFIED CUSTOMER
I wish you all hadn't waited until nearly 3PM to tell me that a necessary part had not been delivered & that that was the cause of the extended service time. In other respects, for your service I'm grateful. For whatever you had to do to obtain the necessary part to complete the work, thank you.
4/25/2017
Lazenia A. VERIFIED CUSTOMER
She's the best....
4/24/2017
Linda S. VERIFIED CUSTOMER
Excellent service
4/24/2017
Krystal B. VERIFIED CUSTOMER
Excellent customer service
4/24/2017
Mark W. VERIFIED CUSTOMER
The persistent issue with our 2011 Escape Hybrid was not resolved after yet another expensive attempt to repair. The "wrench" warning light returned n our first short trip (15 miles) at highway speed. The issue, whether simple or complex, has neither been correctly diagnosed nor successfully repaired.
I knew within the first mile of driving after this "repair" the vehicle was not operating correctly. The gas engine over-revved at the first call for power. The technician drove who it after the repair would have discovered this with an attempt to replicate the conditions I explained to the service desk. If it's a communication issue, without access to the technician I can only be responsible for my part.
If the issue is too complicated to resolve by the technician, it should escalate to a Ford advisor with the correct expertise, and this action should be communicated to me.
It's unfair to me to chase an issue which hasn't been correctly identified and, given the track record, is unlikely to be correctly identified in the future.
I've asked repeatedly for feedback from Ford (corporate) which returned silence. It's pointless to return to Sutton Ford again for service without fulfillment or indemnification.
4/23/2017
Sharon R. VERIFIED CUSTOMER
Great service!
4/23/2017
Tamorrow G. VERIFIED CUSTOMER
Melissa always gives excellent service. She makes sure that my concerns are addressed. She also tells me about savings that apply to the services that I am having completed. EXCELLENT SERVICE.
4/23/2017
Kimberly M. VERIFIED CUSTOMER
I was very pleased with my car thank you for everything
4/23/2017
Ernestine P. VERIFIED CUSTOMER
????! !!!!
4/23/2017
Demetrois P. VERIFIED CUSTOMER
Great job on my vehicle
4/23/2017
Riccardo C. VERIFIED CUSTOMER
She was very good
4/23/2017
Ines M. VERIFIED CUSTOMER
Melissa always provides excellent service.
4/23/2017
Daniel M. VERIFIED CUSTOMER
Great people to bring our autos to for any work we need . Always there to answer any questions we may have , and very professional. My experience with Jillian and Dave was great from start to finish !!!