First appointment was told no parter will never know cause. Three days later he probably never know2appointment was told had more than one had 4 recalls called manager and was told 7recals. Was told well cal you tie or wed when parts come from somewhere else and no call. I called and was put on hold. I finally said well take care of problem after holiday. Made appt and went and woman told me I had two recalls fixed and take to dmv and all will be well. I don’t know if 7recalls fixed or only two. Very confused about how things work at Kia. By way had to rent car three different times and cost me lots of money I guess own
6/17/2021
ERA B. VERIFIED CUSTOMER
I came with my car making noises and left with it making more noises !!!!
6/17/2021
THERESA B. VERIFIED CUSTOMER
Brenda Serrano in service & Tina in sales are 2 of your best assets. They know exactly what it means to take care of your customers. Please be sure that you take care of them!
6/17/2021
Jared B. VERIFIED CUSTOMER
Great customer service!
6/16/2021
Robin L. VERIFIED CUSTOMER
Great service and Very friendly staff. I will absolutely be back. Thank you!
6/15/2021
Ingrid R. VERIFIED CUSTOMER
????
6/15/2021
Kathy L. VERIFIED CUSTOMER
Stacey was very nice and helpful. Very good to work with.
6/15/2021
RANDY W. VERIFIED CUSTOMER
Excellent and quick service
6/15/2021
Cheryl H. VERIFIED CUSTOMER
Andy is the best service writer I've ever done business with.
6/15/2021
Joshua P. VERIFIED CUSTOMER
Customer service from Stacey Keen was excellent. She was very knowledgeable and descriptive when she explained recall information that our car was due for in addition to our scheduled oil change and tire rotation. Thank you for the speedy and timely completion of our service appointment. On a separate note, although everything was excellent, I did notice the bottleneck that was caused when we arrived for out appointment. Waiting in line felt a little confusing as everyone was dropping their cars off. I understand customer service starts as soon as the customer arrives and waiting in the service line seemed to add confusion as to what was going on. We did not know if we were supposed to stay in the car or leave the car their and go to the desk. This might not be a common occurrence, but implementing processes that help facilitate a great customer experience is a manager duty. Not everyone understands what happens when they drop their vehicle off for service and making it an easy and relaxing experience will pay dividends in the long run.
6/14/2021
Janet S. VERIFIED CUSTOMER
The representative, Stacie, is great and continues to not only be helpful but provide excellent service.
6/13/2021
Ryan M. VERIFIED CUSTOMER
Andy Wilson rocks. My thanks Andy and the rest of your service staff for a timely repair and keeping me updated throughout the process. Rock on Service Dept.
6/13/2021
CHRISTINA L. VERIFIED CUSTOMER
work done sooner than told, car was clean and Stacy drove it right out to me ????
6/13/2021
Maria R. VERIFIED CUSTOMER
Awesome customer service thx for your service!
6/13/2021
Esther A. VERIFIED CUSTOMER
Yes I am satisfied with the service. Thank you!
6/13/2021
Victorville Mitsubishi. VERIFIED CUSTOMER
Great customer service and value for your money
6/13/2021
Lisa P. VERIFIED CUSTOMER
Awesome job...
6/13/2021
BRENT P. VERIFIED CUSTOMER
Thank you for your help.
I am extremely happy with the service
and professionalism.
6/12/2021
Michael P. VERIFIED CUSTOMER
Was treated with respect was informed each step of the service